Dear NOS staff,
I have to apologise for not speaking Portuguese, but I still need help from you, so I hope you will kindly forgive my English.
In May this year I asked a person from the Loule NOS shop to cancel my contract and was promised that this would happen. In fact it was never done - my account has been charged several times. Your phone lines are hopeless, I cannot get through, just spent many Euros waiting to hear all the talking robot’s information . I cannot email you. I have sent four messages to a couple of local moderators but no response from them either.
I am just about to send a letter to your CEO since no one else has been responding. Please, help me before I get into complete desperation with your services.
I need to cancel the contract and get a refund for all the time that I was not using your services.
thank you
