contract extension

Hello, @Yaremchuk Oleg.

The value of the contract remains the same throughout the 24-month period and if there are any changes, the client is the first to know. If you want to renew your contract conditions, we can address your request to the team that can help. In that case, send us a private message to the @Fórum  profile with your NOS customer number.

Thank you

I don’t understand - if I want to extend the contract, will the terms of payment for the tariff be the same or new? If I don't want to renew the contract after 24 months, do I need to return the router to the point of sale or does it become my property after 24 months?

Hello, @Yaremchuk Oleg.

@Jose Rodrigues was very helpful.

Even if your contract is not renewed for another 24 months, the equipment remains NOS property. If you want to hand over the equipment, you must formalize your cancellation request.

Please tell us more about what you want.

Thank you

I want to know:
- when extending the contract, will the payment terms be different or the same as they were?
- Is the contract renewed automatically or does it have to be done at the point of sale?
- Do I need to notify NOS of the termination of the contact?

-Depends on the price and conditions of your contract. Can be less, same, or more.

-When the 24 months end, it means your binding time ends. You can continue with the same conditions with the same price and leave whenever you want.

-Of course. NOS doesn’t guess when you want to terminate or not.

Hello @Yaremchuk Oleg,

Thank you for reaching out to us. 

@Guimas gave a good help on clarifying you questions.

Please share with us any other questions that may occur. We’re always available to help here at Fórum NOS.

Thank you

I have a contract with NOS which runs out on 27th April for a property we have in Lagos. 
we live in UK and it’s impossible to talk to someone so how can I discuss extension or get someone to speak to me?

failing that is there an email address ?

there is an option to receive a call but assume only works locally. 
 

​@Keith Amato 

You can rest assured that your contract does not end, only your binding period ends, this means that you can terminate the contract without any penalty.

You can contact NOS from abroad, at the number +351 931 699 000

Hello ​@Keith Amato,

Thank you for your message and help provided by ​@Yaremchuk Oleg.

Unfortunately there is no e-mail contact that we can share, for this purpose.

Please share with us any other questions that you might have. We’re always available to help here at Fórum NOS.

Thank you

Thanks for your replies. Its much appreciated. 

I’m afraid I dont speak Portuguese and the line I tried is not English. 

If I wan to extend the same contract can that be done on my app?

K

You can communicate in english by sending a private message to the moderation team by clicking here and expose your situation.

You will need to send your NOS customer number: CXXXXXXXX

Hello,

Thank you for your feedback ​@Keith Amato.

As recommended by ​@Renato Gomes, send us a private message to the ​@Fórum profile so as we can further assist in your request.

Thank you

Thanks again guys but even on that it wont even let me type my message. 

Cant someone just send me a link to renew the contract to make my life easier?

Or failing that call me on my mobile +44 **************

thanks K

Hello ​@Keith Amato,

Thank you for your feedback. Is any error showing up when sending the message?

Please select the blue link on the name of the profile > ​@Fórum. After that, select “Enviar mensagem” to write your message.

Thank you

No John. 

if I try to type, nothing happens. 

 

Thank you for your feedback ​@Keith Amato.

Please try sending the private message through a different browser or anonymous window.

Thank you