Hello, @Yaremchuk Oleg.

The value of the contract remains the same throughout the 24-month period and if there are any changes, the client is the first to know. If you want to renew your contract conditions, we can address your request to the team that can help. In that case, send us a private message to the @Fórum  profile with your NOS customer number.

Thank you

I don’t understand - if I want to extend the contract, will the terms of payment for the tariff be the same or new? If I don't want to renew the contract after 24 months, do I need to return the router to the point of sale or does it become my property after 24 months?

Boa tarde @Yaremchuk Oleg, seu contrato não termina, ele se renova automaticamente a cada 30 dias.

O que termina é seu periodo de fidelização, caso não pretenda manter o seu contrato pode denunciá-lo se já estiver fora do periodo de fidelização.

Os equipamentos montado pela NOS são propriedade da NOS, ao ternimar seu contrato deve fazer a entrega de todos os equipamentos que estejam em seu poder.

Hello, @Yaremchuk Oleg.

@Jose Rodrigues was very helpful.

Even if your contract is not renewed for another 24 months, the equipment remains NOS property. If you want to hand over the equipment, you must formalize your cancellation request.

Please tell us more about what you want.

Thank you

I want to know:
- when extending the contract, will the payment terms be different or the same as they were?
- Is the contract renewed automatically or does it have to be done at the point of sale?
- Do I need to notify NOS of the termination of the contact?

-Depends on the price and conditions of your contract. Can be less, same, or more.

-When the 24 months end, it means your binding time ends. You can continue with the same conditions with the same price and leave whenever you want.

-Of course. NOS doesn’t guess when you want to terminate or not.

Hello @Yaremchuk Oleg,

Thank you for reaching out to us. 

@Guimas gave a good help on clarifying you questions.

Please share with us any other questions that may occur. We’re always available to help here at Fórum NOS.

Thank you