I lived in Vila Real de Santo António for a year and a half and was using NOS.
Then I moved to Porto and wanted to transfer NOS to my new address. I went to the office, and they told me that they had registered the request and I should wait for a call.
I waited for the call for three months, visiting the office every week. Each time, they told me that my request was being processed and to wait for the call.
After a month, I started calling the customer service line. You start the call, talk to an operator for about 10 seconds, say you want to cancel the contract — then they say “please hold,” you wait 30 seconds, and the call automatically ends
In the end, NOS sent me a bill for 300 euros for a service I never received.
I am unable to cancel the contract, and my phone has also been blocked, so I can’t do anything at all.
Contract cancellation
+6- Gestor da comunidade
- 31088 comentários
Hello
Thank you for reaching out to us.
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The support chat refused to cancel my contract, unblock my phone number or do anything at all except: "Write us your address to continue services" and "call our hotline"
+6- Gestor da comunidade
- 31088 comentários
Hello
Thank you for your feedback.
We completely understand what you're saying, but unfortunately, here at NOS Forum, we are unable to assist further and we sincerely apologize for that.
For more information and clarification, please contact the Contencioso team at 800 932 900, available from 9:00 AM to 7:00 PM. They will be able to assist you.
Thank you
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