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Hello,

 

we just topped up our pre-paid kanguru card with 15€ but it didn’t work and we are still offline and get redirected to redirect.nos.pt

 

Internet Móvel

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….

 

Is any one in charge that we pay for services but don’t get anything in return?

 

Any contact of humans?  I’m so fed up with not even simple things working out or at least having a decent service when the sh*t hits the fan again…

 

The last months the top up always worked as expected and we didn’t changed anything (same bank, same pre-filled details for phone number etc.).

 

I have an official bank statement that the top up was successful - in the past the internet was back within seconds.

And please don’t tell me I should drive 60km (waste more money and more time) to the next nos store to wait for ages so that they might fix things (they usually don’t at our branch...)

So the top up was more than an hour ago. Still no internet.

 

Found a phone number I could call (apoio tecnico) but they don’t register my key presses (to choose the category) and instead of just connecting me to an agent they hang up and say I should try again (obvious it still does not work the second or third time)…

 

What a sh*t show! Lost already one hour of work… internet still not working… and no support from NOS.. GREAT! (not)

Hello @Nome completo,

Thank you for reaching out to us. We’re sorry to hear about this situation.

Please, send us a private message to the @Fórum with your NOS Costumer Number. We’ll assist on solving this issue.

Thank you

Please, send us a private message to the @Fórum with your NOS Costumer Number. We’ll assist on solving this issue.

 

Thank’s, I did as suggested. Let’s hope for fast reaction.

 

Thank you for your feedback @Nome completo.

We’ve received your private message and will reply to it as soon as possible.

Thank you 

7 hours passed since recharge and no internet yet.

3 hours since the support was contacted - no reply yet.

Over 17 hours later the internet is back. Do I get reimbursed? 

Hello @Nome completo,

Thank you for sharing your feedback with us. 

We’re analyzing this matter, and will reply to your private message as soon as possible.

Thank you 

Sad. Now after helping me and fixing my internet connection on the nos servers side the support doesn’t want to reimburse and plays stupid by saying they can’t detect any anomalies.

 

What a sh*t show, time to finally cancel NOS… 

 

How I hate such companies

Asking me why your systems fail is something quite embarrassing in my eyes and not the behavior expected from a serious ISP. An apology and something like 10 or 20 extra days of internet charge for the inconveniences caused would be expected - instead NOS is sucking more of my time because NOS can’t get their system right? What a laugh! 🤣

 

https://www.anacom-consumidor.pt/problemascomoseuoperador

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