equipamentos antigos

Realmente o @Jose Rodrigues tem razão, 15 anos é muito tempo para não ter atualizado os seus equipamentos gratuitamente e baixar os preços.

Sempre que a NOS lhe liga atenda que nem sempre são más noticias.

Até a data tudo o que me propuseram já o mencionei.

nao vou pagar mais.

só vim colocar um post aqui no fórum por indicação da provedoria do cliente assim o indicou.

Quem o vai ajudar não é a Provedoria, é a moderação do Fórum, é ao @Fórum que deve solicitar a ajuda.

Já lá deixei meus dados 

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Boa tarde,

Lamentamos o transtorno @Litos05. Vamos ajudar a encontra a melhor solução. 

A comunidade prestou uma boa ajuda. 

Iremos responder à sua mensagem privada logo que possível.

Obrigado 

Litos05 escreveu:

 

This phone number fails all the time… Give a normal phone please 

Hello,

I had an old Iris TV decoder, the one that was sold in the nineties. I went to a Nos store and to help me they gave me the same one… How can I have a new one? By the way, the 16990 phone number always fails, not even the time to enter option 3. 

Thank you 

Good afternoon, in this case you should use the Forum moderation help so that they can help in solving the reported problem, is your service via satellite or cable? Send by private message your customer number to the profile @Fórum  and wait to be contacted with instructions so that the situation is resolved.

Good afternoon, in this case you should use the Forum moderation help so that they can help in solving the reported problem, is your service via satellite or cable? Send by private message your customer number to the profile @Fórum  and wait to be contacted with instructions so that the situation is resolved.

Thank you, what forum please, any link would help

Thank you 

Good afternoon, in this case you should use the Forum moderation help so that they can help in solving the reported problem, is your service via satellite or cable? Send by private message your customer number to the profile @Fórum  and wait to be contacted with instructions so that the situation is resolved.

The link is @Fórum  click here: @Fórum  and choose the option Send Message

Hello @Eric L e @Jose Rodrigues, 

@Eric L, the @Jose Rodrigues gave a good help!
Send us your customer number to @Fórum  by private message so we can help, please. 

Thank you 

I sent what I suppose to be my client ID on @Forum private message, thank you

Your customer number will start with Cxxxxxxxxx

Your customer number will start with Cxxxxxxxxx

So, As it seems to be difficult to find, help me to find it… I don’t even know on what page it is, I have spent hours to 

Your customer number will start with Cxxxxxxxxx

Do you not receive a monthly bill issued by NOS? At the top of the 1st page is Nº. of customer Cxxxxxxxxx

Thanks, I found a number, I sent it in private message

Hello @Eric L and @Jose Rodrigues, 

We appreciate your feedback. 
We will respond to your message as soon as possible. 

Thank you 

Your customer number will start with Cxxxxxxxxx

Do you not receive a monthly bill issued by NOS? At the top of the 1st page is Nº. of customer Cxxxxxxxxx

Hello, still in the same situation since months. What is the link between you and any online help. Yesterday was an other day, who is taking care of my case 24 hours after? 
when you call help online (+351 93xxxxxx) this is the only normal phone number, we are filtered by tons of messages before having someone online. Once we have someone it was not the right person… is the service made for helping or discouraging. 
Nothing personal but a big fed up against the NOS Pt company... 

Hello @Eric L,

We apologize for the situation.

We will reply to your private message as soon as possible. 

Your phone number was hidden to protect your personal information.

Thank you