Skip to main content
Header
Megabyte
April 27, 2023
Respondido

discrepancy on bills

I am on 5g tarrif and costs 12.90 each month. For the past two months I have been charged 13.91. I have check and I have made no calls or messages with extra costs and checked details of my tarrif and it still says the monthly cost is 12.90

Has anyone else had a similar experience?

 

    Melhor resposta por João H.

    Hello @Susan Hillard,

    Thank you for reaching out to us.

    We’ve redacted some of the information from your comments to protect your information and security.

    The raise in the tariff price is due to the inflation rate, and it was communicated in December’s invoice. 

    Please let us know if you have any further questions. We’re always available to help.

    Thank you 

    14 Comentários

    Megabyte
    April 28, 2023

     

    Megabyte
    April 28, 2023

    Since its fixed probably has to do with inflation rise of cost.

    Yes , that’s what they said in their reply. Thanks anyway. Just confused why the link on the nos app still shows 12.90 as the monthly price . Yet another flaw in the way NOS operates 

     

    Maybe you can post again the screenshots, hiding personal information.

     

    Thank you

     

    Megabyte
    April 28, 2023

    Since its fixed probably has to do with inflation rise of cost.

    Yes , that’s what they said in their reply. Thanks anyway. Just confused why the link on the nos app still shows 12.90 as the monthly price . Yet another flaw in the way NOS operates 

     

    Maybe you can post again the screenshots, hiding personal information.

     

    Thank you

     

    Jorge C
    Super User
    Super User
    April 28, 2023

    Hello there @Susan Hillard,

     

    Please check your communication details following these steps.

     

    Thank you

     

    I checked before I wrote my comment and all calls and messages have 00.00 adjacent🤨 a mystery so far . Thank you anyway

     

    Hello @Susan Hillard,

     

    I understood you had some calls but you don’t, in this case the explanation of @João H. is absolutely correct because of the inflation the price went up.

    Still the App didn’t updated yet so please follow his advice.

     

    Thank you