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Susan Hillard
Megabyte
April 27, 2023
Respondido

discrepancy on bills

I am on 5g tarrif and costs 12.90 each month. For the past two months I have been charged 13.91. I have check and I have made no calls or messages with extra costs and checked details of my tarrif and it still says the monthly cost is 12.90

Has anyone else had a similar experience?

 

    Melhor resposta por João H.

    Hello @Susan Hillard,

    Thank you for reaching out to us.

    We’ve redacted some of the information from your comments to protect your information and security.

    The raise in the tariff price is due to the inflation rate, and it was communicated in December’s invoice. 

    Please let us know if you have any further questions. We’re always available to help.

    Thank you 

    14 Comentários

    Jorge C
    Super User
    Jorge CSuper User
    Super User
    April 27, 2023

    Hello there @Susan Hillard,

     

    Please check your communication details following these steps.

     

    Thank you

     

    Guimas
    Super User
    GuimasSuper User
    Super User
    April 27, 2023

    Since its fixed probably has to do with inflation rise of cost.

      Jorge C
      Super User
      Jorge CSuper User
      Super User
      April 27, 2023

      Since its fixed probably has to do with inflation rise of cost.

       

      Probably 😊

       

      João H.
      João H.Gestor da comunidadeResposta
      Gestor da comunidade
      April 27, 2023

      Hello @Susan Hillard,

      Thank you for reaching out to us.

      We’ve redacted some of the information from your comments to protect your information and security.

      The raise in the tariff price is due to the inflation rate, and it was communicated in December’s invoice. 

      Please let us know if you have any further questions. We’re always available to help.

      Thank you 

      Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
        Susan HillardAutor
        Megabyte
        April 27, 2023

        Hello there @Susan Hillard,

         

        Please check your communication details following these steps.

         

        Thank you

         

        I checked before I wrote my comment and all calls and messages have 00.00 adjacent🤨 a mystery so far . Thank you anyway

        Susan HillardAutor
        Megabyte
        April 27, 2023

        Hello @Susan Hillard,

        Thank you for reaching out to us.

        We’ve redacted some of the information from your comments to protect your information and security.

        The raise in the tariff price is due to the inflation rate, and it was communicated in December’s invoice. 

        Please let us know if you have any further questions. We’re always available to help.

        Thank you 

        I don’t understand then why the price on the tariff  link on the nos app still shows 12.90 

        Jorge C
        Super User
        Jorge CSuper User
        Super User
        April 27, 2023

        Hello there @Susan Hillard,

         

        Please check your communication details following these steps.

         

        Thank you

         

        I checked before I wrote my comment and all calls and messages have 00.00 adjacent🤨 a mystery so far . Thank you anyway

         

        Hello again @Susan Hillard,

         

        Indeed I saw it was about the call but it seems nobody else notice. I’m sorry 😶

         

        Thanks anyway

         

          Susan HillardAutor
          Megabyte
          April 27, 2023

          Since its fixed probably has to do with inflation rise of cost.

          Yes , that’s what they said in their reply. Thanks anyway. Just confused why the link on the nos app still shows 12.90 as the monthly price . Yet another flaw in the way NOS operates 

          Jorge C
          Super User
          Jorge CSuper User
          Super User
          April 27, 2023

          Since its fixed probably has to do with inflation rise of cost.

          Yes , that’s what they said in their reply. Thanks anyway. Just confused why the link on the nos app still shows 12.90 as the monthly price . Yet another flaw in the way NOS operates 

           

          Maybe you can post again the screenshots, hiding personal information.

           

          Thank you

          João H.
          João H.Gestor da comunidade
          Gestor da comunidade
          April 27, 2023

          Hello @Susan Hillard,

          Thank you for your feedback.

          The actualization of the information in the NOS APP may take some time. Please try clearing the App’s Cache memory in the cellphone settings.

          You can confirm the price of the tariff in your invoice also.

          Please let us know if you have any other questions. 

          Thank you 

           

          Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
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