Complaint about contract Cancellation

You are pretending you need some additional informationI, where the situation is super simple.  I canceled in the nos store and it was recorded by an employee into the system. I asked him to give me prove of that cancelation and he said i will get a call. I replied that i don’t need a call (or sales presentation), just need to cancel which is in my right. But he said just wait for the call. Then i knew the whole thing is set up to let me lose time and money, same as all other victims of this scam.

might me super simple, but its better to explain things properly instead of just tiping giberish. 
From what u say now, they just send a request to the cancelation department so they can call you and present you different options and persuade u.

You need to do as written above by the mod. Fill the cancelation form and deliver it in the store. That is all you need. contract is canceled at the end of the cycle. 

Form: https://www.nos.pt/content/dam/nos/assets/pdfs/NOS_Formulario_denuncia_contrato.pdf

Other way ur just waiting for their call and there is no legal document saying u want to cancel the contract.

um bem haja

Also, if u still have a periodo de fidelização, they might charge u that for not fulfilling the contract, so better check first you u have any time let on the contract. If not u migh have to pay a big fine. 

um bem haja 

Hello @Alex G,

Thank you for your feedback.

@Bruno Aleixo gave a good help clarifying this matter. Alternatively of his suggestion, send us a private message to the @Fórum profile with your NOS costumer Number and preferred contact.

Thank you  

Same problem, month 4, tried online, spoke with many agents, even posted documents but still getting invoice every month. I blocked direct debit to bank. 
 

There is clearly an effort to scam foreign people , which is in my opinion a racist policy ! 
 

I request the email address for CEO and also regulator to terminate the contract.   Then I request somewhere to complain about policy designed to scam people who do not speak the language.  

Hello @Mark Keane,

Probably you are facing this problem because you didn’t follow the procedure to cancel.

Just let me know if that’s the case.

Thank you

Of course procedure followed- as best as possible given nobody is able to clearly action items quickly.

equipment returned to shop.

many many forum messages and phone calls and everyone passing the issue around

asking for document upload and giving no way to upload it without PT phone number: 

posted documents to NOS, still the invoices come. 
 

20 calls- not one person able to use leadership and just shut down contract! Really a waste of everyone's time and money

I will clarify it for you.

Gather the following documents:

• Contract termination request form. This form must be signed by the person in whose name the contract is signed, and the signature must be the same as that on your identification document.
• Photocopy of an identification document with signature. If you do not want to send a photocopy of the document, you can just send the termination form. In this case, your signature must be certified by a notary or a lawyer. Or, alternatively, you can go to a store and fill out the personal data confirmation form and present your identification document.

Documents can be:

• Sent via the email form selected the option send documents for contractual termination
• Delivered to a NOS Store
• Sent by post to Apartado 52111, EC Campo Grande, 1721-501 Lisbon

Thank you

You are crazy if you ask for signature certified by lawyer. Completely unacceptable game. Documents were sent to lisbon. Best efforts have been done by so many customers and Nos process is discrimination in my opinion

Hello, @Mark Keane 

Tell us to which address have you sent the documents. 

Kind regards