Complaint about contract Cancellation

Hello @Maha M.,

Thank you for reaching out to us.

We’re sorry to hear about this situation. We’ll assist you on quickly solving  this matter.

Please send us a private message to the @Fórum profile with your NOS costumer number or taxpayer number. 

Thank you 

Hello João H. 

I have just sent you the NIF number as a private message.

You just cancelled our contract and you are charging us 303 Euros for the “24 months missing period of the contract” !!

Seriously our contract was ending on January 2023, so in 5 months! You decided to renew 2 years contract and then you cancel and charge us 300 euros!!!

We already paid 150 Euros for the past 4 months, despite we have returned your items and weren’t using your service. Seriously fix this ASAP!

Hello @Maha M.,

Thank you for your feedback. 

We’ve received your private message and we’re following up this situation. 

We’ll get back to you as soon as possible.

Thank you for your understanding 

OK thank you, I am waiting for your reply.

After 5 days I receive this private message

“We've confirmed that you've changed your contract on the 26th of july. Haven't you received the confirmation?”

so I am asking for the proof that I asked to renew the contract. let’s see what lies you will find for me this time.

I am so disappointed. I have been trying to cancel the contract since March, you renew it without my consent and when I file a complaint you tell me that I indeed changed the contract?? What do you mean? I have been trying to cancel the contract since March!

João H. please advise.

Hello @Maha M.,

Thank yu for your feedback.

We’re following up this matter and will reply to your private message as soon as possible.

Thank you for your understanding  

Hello João H.

It’s been 5 months now since we asked to cancel our contract ending in January 2023. I had high hopes about getting help here on this forum. Whatever I am getting by private message makes no sense, you have forcefully renewed this contract for 2 years without our permission and are asking us money for it. This is beyond abuse and bullying. You will have to pay my lawyer fees and a compensation fee for all bullying, abuse and the waste of time you are making us endure. 

I forgot to mention that 150 new foreign residents moved to the area where I live and are in the same support group that I am a part of. I will submit my comments about my experience with you to advise any of the newcomers not to sign any contract with NOS.

Hello @Maha M.,

We’ve received your private message and replied to it. Please check your inbox. 

Thank you