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cloasing contract

D

Good afernoon,

 

I was in the process of closing the contract as I am leaving portgual but the call ended.

 

The operator told me to upload a document showing my new residence, where shall I upload it in the website?

Melhor resposta por João H.

Hello @Daniele dArienzo,

Thank you for reaching out to us. You can upload the documentation online through Área de Cliente NOS. 

See more detailed information on how to do it in our article:

https://forum.nos.pt/area-de-cliente-nos-36/como-enviar-documentos-na-area-de-cliente-nos-35124

In alternative you can deliver de documents in any NOS Store close to you.

Thank you

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    19 Comentários

    João H.
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    • João H.Gestor da comunidade
    • Gestor da comunidade
    • 29411 comentários
    • Resposta
    • 4 de maio de 2023

    Hello @Daniele dArienzo,

    Thank you for reaching out to us. You can upload the documentation online through Área de Cliente NOS. 

    See more detailed information on how to do it in our article:

    https://forum.nos.pt/area-de-cliente-nos-36/como-enviar-documentos-na-area-de-cliente-nos-35124

    In alternative you can deliver de documents in any NOS Store close to you.

    Thank you

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
    A

    Same here. They are hanging up the phone every time I try to cancel.

     

    It seems this is common practice by NOS:

     

     

    Bruno Aleixo
    Super User
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    • Bruno AleixoSuper User
    • Super User
    • 2259 comentários
    • 4 de maio de 2023
    Alexandros Baramilis escreveu:

    Same here. They are hanging up the phone every time I try to cancel.

     

    It seems this is common practice by NOS:

     

     

    Go to a store and deliver the forms. u get a copy of the confirmation of intent to cancel de contract, and puff, everything is solved. 

    save time by calling cus most of the people dont even speak english.

    um bem haja 

    O amigo Bruno ajuda
    A

    Thank you, I will try that.

    D
    Daniele dArienzo escreveu:

    Good afernoon,

    João H. escreveu:

    Hello @Daniele dArienzo,

    Thank you for reaching out to us. You can upload the documentation online through Área de Cliente NOS. 

    See more detailed information on how to do it in our article:

    https://forum.nos.pt/area-de-cliente-nos-36/como-enviar-documentos-na-area-de-cliente-nos-35124

    In alternative you can deliver de documents in any NOS Store close to you.

    Thank you

     

     

     @João H. thank you for the answer.

     

    However I do not have the section “documentos pendentes” in “Apoio do Cliente” as detailed in the guide you attached. How can I proceed online?

     

    Bruno Aleixo
    Super User
    Forum|alt.badge.img+1
    • Bruno AleixoSuper User
    • Super User
    • 2259 comentários
    • 4 de maio de 2023
    Daniele dArienzo escreveu:
    Daniele dArienzo escreveu:

    Good afernoon,

    João H. escreveu:

    Hello @Daniele dArienzo,

    Thank you for reaching out to us. You can upload the documentation online through Área de Cliente NOS. 

    See more detailed information on how to do it in our article:

    https://forum.nos.pt/area-de-cliente-nos-36/como-enviar-documentos-na-area-de-cliente-nos-35124

    In alternative you can deliver de documents in any NOS Store close to you.

    Thank you

     

     

     @João H. thank you for the answer.

     

    However I do not have the section “documentos pendentes” in “Apoio do Cliente” as detailed in the guide you attached. How can I proceed online?

     

    Hey @Daniele dArienzo, i suggest u do as i recommended, quicker and more efective. 

    um bem haja 

    O amigo Bruno ajuda
    A

    Well, I just spent an hour in the shop and not even the shop assistant could cancel it after being on the phone with multiple people for an hour. I don’t know what to say anymore.

    João H.
    Forum|alt.badge.img+6
    • João H.Gestor da comunidade
    • Gestor da comunidade
    • 29411 comentários
    • 4 de maio de 2023

    Hello @Alexandros Baramilis and @Daniele dArienzo,

    Thank you for reaching ou to us. We’ll help on this issue.

    Please send us a private message to the @Fórum profile with your NOS Costumer Number or your taxpayer number. 

    Thank you

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
    D

    Hi have not received a reply in the private @Fórum. I am trying to close the contract before leaving portugal as I asked here in the forum several time. As you can see from the answers, i have not been able to proceed regardless of my request. If there is any further information nos needs on my side let me know thank you.

    A

    Hi @Daniele dArienzo. You can go to the shop and request the cancellation forms like @Bruno Aleixo suggested, it will be faster. You might just need to pay a penalty if the contract period has not ended.

    Mário P.
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    • Mário P.Gestor da comunidade
    • Gestor da comunidade
    • 29543 comentários
    • 21 de maio de 2023

    @Daniele dArienzo, we have tried to contact you, but without success. In this way, and in order for us to be able to help, we ask that you confirm your contact and the best time for us to call you.

    Best Regards,

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários.
    D
    Mário P. escreveu:

    @Daniele dArienzo, we have tried to contact you, but without success. In this way, and in order for us to be able to help, we ask that you confirm your contact and the best time for us to call you.

    Best Regards,

    available now or tomorrow morning 9-12

    João H.
    Forum|alt.badge.img+6
    • João H.Gestor da comunidade
    • Gestor da comunidade
    • 29411 comentários
    • 22 de maio de 2023

    Hello @Daniele dArienzo,

    Thank you for your message.

    We’ve forwarded your request to the appropriated department. You’ll be contacted as soon as possible.

    Thank you 

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
    D
    João H. escreveu:

    Hello @Daniele dArienzo,

    Thank you for your message.

    We’ve forwarded your request to the appropriated department. You’ll be contacted as soon as possible.

    Thank you 

    I have not been contacted

    Jose Rodrigues
    Super User
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    • Jose RodriguesSuper User
    • Super User
    • 21905 comentários
    • 23 de maio de 2023
    Daniele dArienzo escreveu:
    João H. escreveu:

    Hello @Daniele dArienzo,

    Thank you for your message.

    We’ve forwarded your request to the appropriated department. You’ll be contacted as soon as possible.

    Thank you 

    I have not been contacted

    It hasn't been yet, it will be as soon as possible according to the moderator's response.
    D
    Jose Rodrigues escreveu:
    Daniele dArienzo escreveu:
    João H. escreveu:

    Hello @Daniele dArienzo,

    Thank you for your message.

    We’ve forwarded your request to the appropriated department. You’ll be contacted as soon as possible.

    Thank you 

    I have not been contacted

    It hasn't been yet, it will be as soon as possible according to the moderator's response.

    It has been 19 days since my request..

    João H.
    Forum|alt.badge.img+6
    • João H.Gestor da comunidade
    • Gestor da comunidade
    • 29411 comentários
    • 23 de maio de 2023

    Hello @Daniele dArienzo,

    You’ll be contacted during the present day to the number ending in 145.

    Thank you for your understanding 

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
    D
    João H. escreveu:

    Hello @Daniele dArienzo,

    You’ll be contacted during the present day to the number ending in 145.

    Thank you for your understanding 

    contacted in portuguese, asked for english, noone repliedl, call ended.

    João H.
    Forum|alt.badge.img+6
    • João H.Gestor da comunidade
    • Gestor da comunidade
    • 29411 comentários
    • 24 de maio de 2023

    Hello @Daniele dArienzo,

    We’re sorry to ear about this situation. 

    We’ve confirmed that you were contacted during the present day. 

    Please let us know if there is anything we can help with.

    Thank you for your understanding 

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.

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