Cancel contract

I am trying to terminate my contract with NOS due to moving to a new city. I can't get through to the operator because my Portuguese is not very good. And I don't know what to do. Help me please. Thank you

Hello @Nikolai Larin,

Thank you for reaching out to us. We’ll assist you with this request.

Please send us a private message to the @Fórum profile with your NOS Costumer Number or cellphone number.

Thank you 

I am trying to cancel my contract with NOS Home WiFi. I have called customer service and they say I cannot cancel unless I have evidence that I am out of work or leaving the country. I am not satisfied with the services, which, compared to some services, are higher. I use a WiFi printer, which it does not work with. I cannot accept that they want me to pay the rest of the contract off; it is ridiculous and I feel trapped in a contract that I hate. Or is it because I am a foreigner? 

Every contract has a 2 year period. So .. if you want to leave early you gotta pay.

@888888, Hello.

Thank you for reaching out to us. We’ll assist you with this request.

Please send us a private message to the @Fórum profile with your NOS Costumer Number or cellphone number.

Best Regards, 

Hello @888888,

In Portugal, contracts for services like the NOS Home WiFi typically have a fixed term, often 24 months. Terminating a contract before its completion usually incurs penalties or fees, as agreed upon when signing the contract. These penalties are standard clauses that exist to ensure both parties fulfill the agreed commitments for the duration specified.

The fact that you are unsatisfied with the services provided doesn’t automatically allow for contract termination without penalties, unless there are particular circumstances stated in the contract or if there's a violation of consumer rights or service quality standards.

Regarding the WiFi printer issue, it's important to contact customer support to troubleshoot the problem and explore potential solutions. If the service isn't meeting the expected standards, it's advisable to document the issues and communicate these concerns clearly to NOS's customer service for possible resolution.

Thank you

Hello, 

We have moved your comments to the older article with the same title. In this way, we guarantee the good organization of information. 

Best Regards,

same issue with me i sprent hours trying to be helped all waiting time no answer. I am really fed up.

Hello @Paady,

Thank you for reaching out to us. We’re sorry to know you’re having difficulties with this. We’ll assist you.

Please send us a private message to the @Fórum profile with your NOS Costumer Number a NIF.

Thank you 

BS when u move abroad NO