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January 21, 2019
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Cancel contract

I am trying to cancel my contract with NOS due to moving away to a new country. I mentioned this in the shop and later that day i received a call. My portuguese is not great but i can follow a normal conversation. They told me that moving away is not a valid reason to cancell the contract and i should tell them who will move into the house so they can change the contract to their name. I have no idea who the next renter will be and when the landlord will find something, I just want to cancell the contract. How is moving away not a valid reason to cancell the contract???
    Melhor resposta por Tiago C.
    Hi @Armin Schweighofer, welcome to Fórum NOS.

    We want to help you but, since it's a question regarding your service, we suggest that you call us. Check the available support lines here.

    307 Comentários

    Kilobyte
    August 12, 2024

    Hello, I have been on hold for 1 hour today to cancel my contract. I am leaving the country this week and need this done. Can someone assist please.

    João H.
    Gestor da comunidade
    August 12, 2024

    Hello @DARIEN CHARLES HARRIS,

    Thank you for reaching out to us. 

    Please send us a private message to the @Fórum profile with your NOS Costumer Number.

    Thank you

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
    Kilobyte
    August 12, 2024

    Thank you. I have posted my client number in the forum and awaiting a reply.

    João H.
    Gestor da comunidade
    August 12, 2024

    Thank you for your feedback @DARIEN CHARLES HARRIS.

    We’ve received your personal message and will reply as soon as possible.

    Thank you

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
    Kilobyte
    August 13, 2024

    Hello, can I have an update please. I’ve removed the dish and am leaving Portugal on Thursday.

    João H.
    Gestor da comunidade
    August 13, 2024

    Hello @DARIEN CHARLES HARRIS,

    Thank you for your feedback, we’ll reply to your message as soon as possible.

    Thank you for your understanding 

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
    Kilobyte
    August 13, 2024

    Hello @DARIEN CHARLES HARRIS,

    Thank you for your feedback, we’ll reply to your message as soon as possible.

    Thank you for your understanding 

    Hello, I’m running out of time and the call center does not answer. Please assist. 

    Kilobyte
    August 14, 2024

    Ola, no one has come back to me. My contract expires on 1 September. I will stop paying then and will return my equipment tomorrow.

    João H.
    Gestor da comunidade
    August 14, 2024

    Hello @DARIEN CHARLES HARRIS,

    We’ll reply to your message as soon as possible. We’re sorry for the wait.

    Thank you for your understanding 

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
    Kilobyte
    August 21, 2024

    I have now learnt that I can cancel by sending the cancellation form and my ID through the NOS website or taking it to a NOS store. I don’t now why this wasn’t communicated before I spent hours waiting on the phone as well as emailing on this forum. Why not help people instead of wasting their time.