Cancel contract

Wish u the best.  Stay on top of them and dont take any bullshit.  If they overcharge you because the cancellation did not work, just write them once per registered mail that if they dont take care of it inside of 14 days, you will then seek out a lawyer and they will be responsible for the costs.  I actually did this once and it worked perfectly.  If you are in the algarve, i can suggest a fantastic portuguese lady who gets the job done.

Oh, lawyers name is in the above messages!

Hello. We are moving back to Germany and have been trying to cancel our contract since May. We went to the shop, which did nothing, we sent a request to the customer area and now we are trying to call the hotline for the 3rd time, but are always kicked out after 25 minutes. Apart from that, I don't understand the announcements. What can we do to cancel and to get the confirmation about the termination and to bring the items/devices back? It is horrible!

Hello @KLAUS MOTOKI TOMN,

Thank you for reaching out to us. We’ll assist you on solving this matter.

Please send us a private message to the @Fórum profile with your NOS Costumer Number and preferred contact.

Thank you 

Ok is the contract finally terminated? 
 

we went to the shops many times since May 2023 and gave written letters to your employees and office managers 

Hello @KLAUS MOTOKI TOMN,

Thank you for your message. 

As said in the letter sent, the Service regarding the mobile number is canceled. 
You can check the status of the service and contract through the App NOS or Área de Cliente.

Thank you

Ok thank you and also the Internet at R.-*********** 1400-031 Lisboa 

? 
 

thank you 

Hello @KLAUS MOTOKI TOMN,

Thank you for your message. 

Personal information was redacted for your comment for it’s protection.

As said in the letter sent, the Service regarding the mobile numbers described and internet at the provided address are canceled.

Please let us know if there’s anything else we can help with. We’re always available here at Fórum NOS.

Thank you

Dear NOS Customer Service Team,

I've been unsuccessfully trying for several months to cancel my postpaid mobile contract, with no stipulated loyalty period. Unfortunately, language barriers and premature call disconnections have hindered my efforts.

I am troubled by an incident with an English-speaking representative who, rather than aiding in contract termination, guided me to make an extra payment via MBWay, which I've documented via voice recording.

Despite 30+ attempts to cancel my contract via your customer service, I'm still incurring monthly charges. I urgently request your assistance in terminating my contract and rectifying any undue charges.

Estimada Equipa de Apoio ao Cliente da NOS,

Há vários meses venho tentando, sem sucesso, cancelar meu contrato de celular pós-pago, sem prazo de fidelidade estipulado. Infelizmente, as barreiras linguísticas e as desconexões prematuras de chamadas atrapalharam meus esforços.

Estou preocupado com um incidente com um representante de língua inglesa que, em vez de ajudar na rescisão do contrato, me orientou a fazer um pagamento extra via MBWay, que documentei através de gravação de voz.

Apesar de mais de 30 tentativas de cancelar meu contrato por meio do atendimento ao cliente, ainda estou incorrendo em cobranças mensais. Solicito urgentemente sua ajuda para rescindir meu contrato e retificar quaisquer cobranças indevidas.

Hello @Sai,

Thank you for reaching out to us. We’ll assist you with this request.

Please send us a private message to the @Fórum profile with your NOS Costumer Number or cellphone number.

Thank you