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Armin Schweighofer
Bit
January 21, 2019
Respondido

Cancel contract

I am trying to cancel my contract with NOS due to moving away to a new country. I mentioned this in the shop and later that day i received a call. My portuguese is not great but i can follow a normal conversation. They told me that moving away is not a valid reason to cancell the contract and i should tell them who will move into the house so they can change the contract to their name. I have no idea who the next renter will be and when the landlord will find something, I just want to cancell the contract. How is moving away not a valid reason to cancell the contract???
    Melhor resposta por Tiago C.
    Hi @Armin Schweighofer, welcome to Fórum NOS.

    We want to help you but, since it's a question regarding your service, we suggest that you call us. Check the available support lines here.

    307 Comentários

    Mostrar respostas anteriores
    rebekka oomens
    Kilobyte
    May 22, 2023

    yeah i tried to argue this as well, but they are impossible to talk to. And moving out of the country is not a reason to cancel a contract they say and I have to pay this ‘fine’ or my option was to keep the contract continue on.. its unbelievable

     

     

    rebekka oomens
    Kilobyte
    May 22, 2023

    I am now talking on facebook with your company and just asked 2 simple questions:

    1. a copy in written of our phone calls

    2. a confirmation in written by email that my contract has been cancelled in november

     

    but the only reply i get is to that I have to call you! 

     

    this are normal ways of working for a company, especially from your size, that things are written and confirmed by post or email not just by phone!

    Utilizador123456
    Petabyte
    May 22, 2023

    I am now talking on facebook with your company and just asked 2 simple questions:

    1. a copy in written of our phone calls

    2. a confirmation in written by email that my contract has been cancelled in november

     

    but the only reply i get is to that I have to call you! 

     

    this are normal ways of working for a company, especially from your size, that things are written and confirmed by post or email not just by phone!

    For a copy of the phone calls you need to send an email to:
    cliente.privacidade@nos.pt

    ROR00000000044710347 @EuSó reclamei de novo para saber se a provedoria me explica a dualidade de critérios.
    rebekka oomens
    Kilobyte
    May 22, 2023

    Thank you I also did that this morning already 

    Bruno Aleixo
    Super User
    Bruno AleixoSuper User
    Super User
    May 22, 2023

    yeah i tried to argue this as well, but they are impossible to talk to. And moving out of the country is not a reason to cancel a contract they say and I have to pay this ‘fine’ or my option was to keep the contract continue on.. its unbelievable

     

     

    yes moving out is a legal enough reason to cancel the contract. 

    Since its easy to see that u dont rly understand how portugal works, were we go: 

    All the isp’s in portugal do that scare tactic of sending threats to follow to court if you dont pay. Its just a shakedown, dont mind it, just block the sender, no one is going after you xD 

    There would be no point for them to go to court nowing they’re asking fore money that they’re not going to get cus the law is in your side. Even if u just moved houses would be reason  enough to cancel the contract without any penalty.

    Um bem haja 

    O amigo Bruno ajuda
      João H.
      João H.Gestor da comunidade
      Gestor da comunidade
      May 23, 2023

      Hello @rebekka oomens,

      We’re sorry to hear about this situation. We’ll help you on solving this matter.

      Please send us a private message to the @Fórum profile with you NOS Costumer Number.

      Thank you 

      Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
      Naiara Rigamont
      Kilobyte
      June 12, 2023

      Bom dia,

      Gostaria de cancelar meu serviço WTF.
      A forma de pagamento é pré pago.

      Obrigada,
      Naiara Rigamont

      Jorge C
      Super User
      Jorge CSuper User
      Super User
      June 12, 2023

      Boa tarde @Naiara Rigamont,

      Para esse efeito, por favor, envie uma mensagem privada para o perfil @Fórum com o número de telemóvel em causa e número de cartão de cidadão associado.

      Obrigado

        João H.
        João H.Gestor da comunidade
        Gestor da comunidade
        June 12, 2023

        Boa tarde @Naiara Rigamont,

        Agradecemos a sua mensagem.

        O @Jorge C partilhou uma boa ajuda. Aguardamos o seu testemunho.

        Obrigado

        Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
          H-Lisboa
          Kilobyte
          June 14, 2023

          I want to cancel the contract / transfer to another person, and would appreciate some assistance with this. Please call me or email me. Client Number C*******

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