Cancel contract

@rebekka oomens When was your contract finnished? It was a home service? (Internet/TV/Landline)?

I tried to finish since August last year, but because of the communication and understanding problems from your side it only finished in November 2022

Yes it was a home service, internet

You have a documento from November when you give them the equipments back?

my friend gave back the equipment as I do not live in Portugal anymore since august. they did not gave her a document the guy from the store said it was all in the system and all ok

Ok, that seems to be a problem. But yet, if you don’t live in Portugal why you still care?
You paid bills until November?

I care because you are sending me an email that you will go to court?!

> it is not my fault your colleague did not give me documents! not mine, so now I have a problem?!

By the way, you should ask for the copy of the calls since you have no written proof you contract was ended in November.
Send and email to cliente.privacidade@nos.pt and ask for the copy of all the calls associated with your client account.

Its not my colleague since i’m not a NOS worker ( Thank God for that ), but yes, you have a problem since you have no proof you returned the equipments and ended the contract.
You have some answer where they say the equipments where returned, since you said before:
“You have called and told me everything was I arranged, my contract was stopped and I would received credit notes + my money back for all invoices send from November onwards. But now you send me NEW INVOICES AGAIN in February!!!! what is this! you are really unbelievable and feels like a scheme!”

You have some written answer?
What is in that in the details of 17/03/2023, is still service?

sorry I thought you were from NOS but you are just someone on the forum here right?

Yes, just trying to understand. Im really no fan of NOS and really know what you suffer since I also had returned an equipment without the proof from the employee.
Its something @Fórum should find, since the store that received the equipments as to register that info, so there is easy to find when your equipments where returned.
@rebekka oomens  NOS in any instance tried to argue that you didnt return the equipments?
Because there is no reason they try to make you pay the fidelization since going to live outside Portugal is a valid reason to cancel the contract.

Can you @Fórum explain why are you still send invoices when clearly, unless you say that @rebekka oomens is lying, you clearly are abusing her.