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Armin Schweighofer
Bit
January 21, 2019
Respondido

Cancel contract

I am trying to cancel my contract with NOS due to moving away to a new country. I mentioned this in the shop and later that day i received a call. My portuguese is not great but i can follow a normal conversation. They told me that moving away is not a valid reason to cancell the contract and i should tell them who will move into the house so they can change the contract to their name. I have no idea who the next renter will be and when the landlord will find something, I just want to cancell the contract. How is moving away not a valid reason to cancell the contract???
    Melhor resposta por Tiago C.
    Hi @Armin Schweighofer, welcome to Fórum NOS.

    We want to help you but, since it's a question regarding your service, we suggest that you call us. Check the available support lines here.

    307 Comentários

    Mostrar respostas anteriores
    João H.
    João H.Gestor da comunidade
    Gestor da comunidade
    April 18, 2023

    Hello @RICK PHILLIPS,

    We’re following up on this matter with NOS technical department.

    You’ll be contacted as soon as possible.

    Than you for your understanding 

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
    João H.
    João H.Gestor da comunidade
    Gestor da comunidade
    April 18, 2023

    Hello @RICK PHILLIPS,

    Please share your feedback with us after you’ve been contacted by our tech support team.

    Share with us any questions that may occur. We’re always available to help. 🙂

    Thank you 

     

     

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
    IshanKumar dilipKumar panchal
    Byte
    April 18, 2023

    Hi i wants to cancel my NOS contract because of i lost my sim and i will move to other places 

    João H.
    João H.Gestor da comunidade
    Gestor da comunidade
    April 18, 2023

    Hello @IshanKumar dilipKumar panchal,

    Thank you for reaching out to us.

    Is your SIM card part of a home service? 

    Is the tariff a pre-paid one? 

    Thank you  

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
    Alexandros Baramilis
    Megabyte
    May 4, 2023

    Hi @RICK PHILLIPS,

     

    Did you find any solution?

     

    I am having a similar problem. Got trapped into a contract promising 100Mbps and only getting 2Mbps. Tried to cancel immediately the next day and they have been hanging up the phone for days now.

     

    If there is a 15 day cancellation period (for which I wasn’t told of course), they are deliberately trying to avoid calls until it’s past this period.

     

     

    Utilizador123456
    Petabyte
    May 5, 2023

    Hi @RICK PHILLIPS,

     

    Did you find any solution?

     

    I am having a similar problem. Got trapped into a contract promising 100Mbps and only getting 2Mbps. Tried to cancel immediately the next day and they have been hanging up the phone for days now.

     

    If there is a 15 day cancellation period (for which I wasn’t told of course), they are deliberately trying to avoid calls until it’s past this period.

     

     

    @Alexandros Baramilis You dont need to call, you simply need to use complaint book and say you want to cancel in 14 days. If they didnt inform you can cancel for a full year.

    ROR00000000044710347 @EuSó reclamei de novo para saber se a provedoria me explica a dualidade de critérios.
    rebekka oomens
    Kilobyte
    May 20, 2023

    My contract was quit in November 2022 and now you send me an email that I did not paid an invoice from March 2023 and you are threatening me to go to court!!?! I can’t believe this! What is this with your company?!!!

    attached the email!

    this is so so so so bad and so rude! Please send me a rectification immediately! 

     

    Utilizador123456
    Petabyte
    May 20, 2023

    My contract was quit in November 2022 and now you send me an email that I did not paid an invoice from March 2023 and you are threatening me to go to court!!?! I can’t believe this! What is this with your company?!!!

    attached the email!

    this is so so so so bad and so rude! Please send me a rectification immediately! 

     

    It really seems you still didn’t cancel your contract 🤣

    ROR00000000044710347 @EuSó reclamei de novo para saber se a provedoria me explica a dualidade de critérios.
      rebekka oomens
      Kilobyte
      May 20, 2023

      Yes what the hell right?!!…. I mean 🤪 this company 

      Mário P.
      Mário P.Gestor da comunidade
      Gestor da comunidade
      May 21, 2023

      @rebekka oomens, 

      We apologize for the situation

      The value is due to breach of contract, so to check this situation it is necessary to contact the litigation team and verify the situation.
      Since this situation is in litigation, only this team can help.
      Please contact the number 800 932 900 on weekdays. If you are abroad, alternatively call +351220736587.

      Best Regards, 

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