Cancel contract

Hello @Jen Addington,

Thank you for reaching out to us. We’ll assist you on clarifying this matter.

As suggested by @atcrs, please send us a private message to the @Fórum with your cellphone number.

Thank you

Hi @CHRIS SINN, did your issue ever get resolved and did you successfully get your contract cancelled since you were leaving the country? 

Good afternoon @Martin P, 
We are here to help.
If you need help, please talk to us.

Thanks 

Due to a family emergency I would like to cancel my nos contract as moving back to United Kingdom my client number is C******* and my telephone number is 91******* my name is Denise Elizabeth Pearce thank you 

Hello @Denise Pearce,

Thank you for reaching out to us.

Personal information was redacted from your comment for your protection.

We’ve forwarded your request and you’ll be contacted as soon as possible.

Thank you 

I bought the KanguruXL at the NOS store on March 31, 2023.  The device indicates access to internet but there is no internet.  I can connect to the device and access the portal, but there is no internet access.  When I call for tech support (in English) I am either hung-up on or wait two hours for a technician who does not listen to me, only goes through her check list.  I believe I have a certain period of time to cancel this contract.  Today is the 18th of April so it has been 18 days without service.  I wish to cancel this 12-month contract, por favor.

Hello @RICK PHILLIPS,

Thank you for reaching out to us.

Did you top up the SIM card before use? 

Thank you 

Your period is 15 days, to cancel the contract, if no one gave you that information, you can cancel for a full year.

I signed a 12-month contract, paid for the device and the fellow asked me to return to the store at the Gran Plaza to pick-up the device in 15 minutes so that he would have it ready to go.  I did as he asked and have had it since March 31, 2023.  It shows a blinking blue internet light with 5 bars.  I am able to access the device via the portal.  No internet download shows on the interface.  I have since received a bill from NOS for 1,03 euros due later this month.  I am not aware of any other steps.  When I first called tech-support there was no one speaking English so I was hung-up upon by whomever it was that finally answered the phone (it would be great if you had an English option for your telephone answering system).  Yesterday (after waiting two-hours for your English-speaking tech-person to call) I had a 51-minute phone call.  She had me remove the card and put it into my phone.  The phone would not get internet either.  She said I should return to the store and have them inspect it.  I would prefer to start-over with another supplier.

I was not given any information regarding cancellation.  The fellow was new at the job, I believe.  He was very nice and struggled with trying to explain the device since his English was a bit rough.  I am not complaining about his English.  I am a guest in this country.  I am the one that needs to learn the language.  I do expect things to work however.