Cancel contract

Hello @JOANNE SADIQUE,

We’ve sent a private message to your profile. Please check your inbox.

We’ll be waiting for your reply.

Thank you 

You have called and told me everything was I arranged, my contract was stopped and I would received credit notes + my money back for all invoices send from November onwards. But now you send me NEW INVOICES AGAIN in February!!!! what is this! you are really unbelievable and feels like a scheme!

It did happen to me also, I dont know how they make credit notes from the invoices just to do new invoices exactly the same 🤣

Hello @rebekka oomens,

We apologize for the situation.

We’ve received your private message and will assist on solving this matter.

We’ll reply yo your private message as soon as possible.

Thank you 

Hello,

I had NOS package for 3years. i moved to a different area in Porto and NOS didnt have service in the building. Only option left was to cancel the contract. NOS delayed the cancellation of contract by 3months and every month  i had to pay my bills. Now again i am receiving bill after cancelling the contract. I have already paid for a month without using any service. Again  i do not wish to do so. I want to request to cancell my last my bill and payment. i tried going to store they said someone will call from NOS. but didnt happen. 

Hello @VISHVAPATHI KARNAN,

Thank you for reaching out to us. We’ll assist on solving this issue.

Please send us a private message to the @Fórum profile with your NOS Costumer Number.

Thank you 

@João H.  Hello,

I have shared my customer information already. Can you please confirm whether you have received.

Thanks

Vishvapathi

Hello @VISHVAPATHI KARNAN,

Thank you for your feedback.

We’ve received your private message and are following up on this matter.

We’ll reply to your message as soon as possible.

Thank you

When I was in Portugal I bought a NOS sim card and was assured that it was not a contract, that I could cancel at any time, I even went back to a NOS store when I was there to double check this. Months down the line I am being charged each month for now what appears to be a contract. I have tried calling NOS but I do not understand what the prompts are saying as  they are in Portuguese. I have been unable to find another way to contact NOS and need to cancel this contract that was incorrectly given to me. Please let me know if anyone can help with this issue? Thanks 

@Jen Addington , good afternoon, please send a personal message to @Fórum with your client number and detailing the issues. They will help.