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Armin Schweighofer
Bit
January 21, 2019
Respondido

Cancel contract

I am trying to cancel my contract with NOS due to moving away to a new country. I mentioned this in the shop and later that day i received a call. My portuguese is not great but i can follow a normal conversation. They told me that moving away is not a valid reason to cancell the contract and i should tell them who will move into the house so they can change the contract to their name. I have no idea who the next renter will be and when the landlord will find something, I just want to cancell the contract. How is moving away not a valid reason to cancell the contract???
    Melhor resposta por Tiago C.
    Hi @Armin Schweighofer, welcome to Fórum NOS.

    We want to help you but, since it's a question regarding your service, we suggest that you call us. Check the available support lines here.

    307 Comentários

    Mostrar respostas anteriores
    João H.
    João H.Gestor da comunidade
    Gestor da comunidade
    January 27, 2023

    Hello @aleksei ermilov,

    Thank you for your message.

    We’ve replied to your message. the mobile number you sent us has a prepaid tariff, with no mandatory top-ups, and you are not being charged anything associated with a bank account as direct debit is not active.

    We recommend that you check the debits you speak of with your bank.

    Thank you 

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
    João H.
    João H.Gestor da comunidade
    Gestor da comunidade
    January 27, 2023

    Hello @rebekka oomens,

    We apologize for this situation. 

    We’ve received your private message and are currently analyzing this matter.

    As soon as we have more information we’ll reply to your private message.

    Thank you for your understanding

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
    Anrii Adler
    Kilobyte
    January 29, 2023

    Hey, there
    I leave the country very soon and need to cancel my contract with you, I filled form twice at Provedoria NOS but nobody respond me yet.
    I need to give you back all of your stuff, so you should be interested to  respond to me or it will be left inside the rented apartment

    All the best Anri  

    Mário P.
    Mário P.Gestor da comunidade
    Gestor da comunidade
    January 29, 2023

    Hello @Anrii Adler, 

    Thank you for reaching out to us. We’ll assist you in this matter. 

    Please send us a private message to the @Fórum profile with your NOS Costumer number.

    Best Regards,

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários.
    Anrii Adler
    Kilobyte
    January 30, 2023

    Still nobody responded me

     

    João H.
    João H.Gestor da comunidade
    Gestor da comunidade
    January 31, 2023

    Hello @Anrii Adler,

    Thank you for your message.

    We’ve replied to your private message, and area following this issue internally.

    We’ll contact you as soon as possible.

    Thank you 

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
    JOANNE SADIQUE
    Kilobyte
    February 13, 2023

    I am finding it impossible to cancel my contract. WARNING, DO NOT USE THIS COMPANY IF YOU DO NOT SPEAK PORTUGUESE AND DO NOT LIVE IN PORTUGAL THEIR CUSTOMER SERVICE IS USELESS!

      Jose Rodrigues
      Super User
      Jose RodriguesSuper User
      Super User
      February 13, 2023

      I am finding it impossible to cancel my contract. WARNING, DO NOT USE THIS COMPANY IF YOU DO NOT SPEAK PORTUGUESE AND DO NOT LIVE IN PORTUGAL THEIR CUSTOMER SERVICE IS USELESS!

      Good morning, if you want to cancel your services outside the loyalty period, send a private message to the @Fórum  profile with your customer number and wait to be contacted.
      João H.
      João H.Gestor da comunidade
      Gestor da comunidade
      February 13, 2023

      Hello @JOANNE SADIQUE,

      We’re sorry to hear you’re having troubles regarding our costumer service. We’ll assist on solving this matter.

      As suggested by @Jose Rodrigues please send us a private message to the @Fórum profile with your NOS Costumer Number.

      Thank you 

      Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
      JOANNE SADIQUE
      Kilobyte
      February 13, 2023

      Hi there. I have tried to send a private message however via the Forum however it does not seem to be working and will not allow me to write a message. My account number is - **********. Joanne Sadique.

      Please can you make contact with me asap to cancel my contract.

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