Cancel contract

Hey,

No, sorry, I don't understand your lack of actions and customer support.

Just call me on Monday, take my termination, collect your stuff and close the topic

Dear Nos, I tried to cancel my NOS service already 5 times on the phone, nobody will help me. I even tried to take the equipment to the NOS shop in my town here in porto and they would not accept it. Also, my contract has expired. I am leaving for 2 years . I want to cancel. Why cant I do this?

Boa tarde, se está fora do seu periodo de fidelização, basta que preencha e entregue numa loja NOS o Formulário de Denúncia Formulário de Denúncia NOS.

Deve pedir um justificativo da entrega.

Caso surjam problemas, envie uma mensagem privada para o perfil @Fórum com o seu numero de cliente e o pedido de desativação dos seus serviços.

Good afternoon, if you are out of your loyalty period, simply fill in and deliver the NOS Report Form to a NOS store.You must ask for proof of delivery.If problems arise, send a private message to the @Fórum  profile with your customer number and the request to deactivate your services.

Hello @John Gerard Fitzgerald,

Thank you for reaching out to us.

@Jose Rodrigues gave a good help in this matter. 

Please send us a private message to the @Fórum profile with your NOS Costumer Number.

Thank you

hello João

thanks for your help. I did what you said and filled that form and took it to the NOS shop in Porto and they cancelled it. Many thanks for your advice.

best regardss

john

Hello @John Gerard Fitzgerald,

Thank you for your feedback regarding this matter.

Please let us know is you have any further questions. We’re always available to help.

Thank you 

The customer support is absolutely terrible. 

I’m no longer in Portugal but the company keeps charging me for the mobile service I don’t use. It’s a regular contract, not a year-long commitment or smth like that.

Several days on the phone with the support team, and they keep bouncing the client from one operator to another – none of which seems to be able to do the simplest thing which is CANCELLING the contact.

Hello @aleksei ermilov,

Thank you for reaching out to us. We’ll assist you in this matter.

Please send us a private message to the @Fórum profile with your NOS Costumer Number.

Thank you 

I did and guess what. No one answers.

STILL NOT SOLVED±!!!!!!

I quit my contract in AUGUST!!!!!!!!!!!!

You keep sending me invoices!!! this is not correct and has to be solved ASAP!!!

this is a crime!!!!

and now you even start to send me invoices 20EURO more then normal!!!!!!!!!

im so so so done with your company !!!!