Cancel contract

hi,

Im moving out of portugal as well and trying to cancel the contract but all consultants speak only Portuguese.

Can I just return my equipment to the shop ? 

Hello @Pawel Gacek,

Thank you for reaching out to us. We’ll assist you in this matter. 

Please send us a private message to the @Fórum profile with your NOS Costumer number.

Thank you

Hello, 

Since I will be leaving the country soon, I went to cancel my Nos contract at the outlet in Fundao. The lady made me sign a paper but when I asked if I could return the equipment, she said that I should wait for a phone call. Till today I have not received any phone call. Can you please tell me how should I proceed with this asap? I need return the equipment before going back. 

Many thanks 

Regards, 

Yashna

Hello @Yashna Ghugroo,

Thank you for reaching out to us. We’ll assist in this matter.

Please send us a private message to the @Fórum profile with your NOS costumer number.

Thank you

Hello @João H.

I have just sent a private message. 

Can you check if you have received it?

Thanking you

Regards,

Yashna 

No one seems to answer and you keep sending me invoices!!

Hello @rebekka oomens,

We apologize for the situation.

We will work to resolve the situation immediately. We’ve received your private message, and are analyzing this matter.

Thank you for your understanding 

It is not resolved immediately as you said, im trying to quick this contract since aug

nothing is working out and no-one seems to help understand it

no im again almost 1 month!! on this forum and still NOT resolved

see here the conversations, my patience is running out!

R

rebekka oomens

 24 dias atrás

Same!!
and it seems to be impossible!
i moved to Spain end of august and still noone at nos can cancel the contract for me

unbelievable and i keep receiving invoices for services im not even using anymore!

so frustrating and im so done with this company 

NIF 286142767

• 

  Fórum

   19 dias atrás

  Good afternoon rebekka oomens, 
  Thank you for your message. Your subject is being analized by our specialized team on the subject. Tell us the best time and contact to speak with you. 
  Best regards 

• R

  rebekka oomens

   18 dias atrás

  Hi,
  
  you can always call me 
  I want this matter to be resolved asap!

• 

  Fórum

   17 dias atrás

  Good evening, rebekka oomens.
  Thank you for your time. We'll be brief. 
  Best regards 

• R

  rebekka oomens

   17 dias atrás

  how you mean brief?
  like call me today?

• 

  Fórum

   16 dias atrás

  Hello rebekka oomens,
  We have checked that you have already been informed of the procedures to follow in order to cancel the services. Do you need any further clarification?
  Best regards.

• R

  rebekka oomens

   3 dias atrás

  It’s not resolved! Again you have send me another invoice!!
  i did everything you told me, canceled afte many calls, send the letter by post and nothing!!!
  just another invoice!!! Im so so done and irritated 
  this is horrible

• 

  Fórum

   2 dias atrás

  Good evening rebekka oomens, 
  We are sorry for the situation.
  The documents have been checked but it is missing your ID.
  Is it possible that you send us all the documents together with your ID?
  Thank you. 

• R

  rebekka oomens

   2 dias atrás

  Hi,
  
  No one told me you need my ID before
  Can you make sure this is the right information,do I need to send more?
  
  to which email adres i can email my ID?
  
  thank you

• 

  Fórum

   2 dias atrás

  Hello rebekka oomens,
  Yes, you need to attach your ID document to the deactivation request. Please send it to us at https://messenger.com/t/nosportugal
  Regards,
  Ana M. 

• R

  rebekka oomens

   1 dia atrás

  Hi Ana
  the link is not working
  
  can you send me the correct link or an email adres?
  here I can’t attach it

• 

  Fórum

   2 horas atrás

  Hello rebekka oomens,
  The link is https://messenger.com/t/nosportugal
  In case you can't click on it, can you please copy and paste it into your browser? Let us know if you succeed.
  Regards,
  Ana M. 

• R

  rebekka oomens

   minutos atrás

  I found out its the Facebook messenger (would be handy to have told me) 
  
  I have send my ID there Saturday but no one received or replied???

• R

  rebekka oomens

   neste momento

  can you send me a normal email adres to send my id to?
  this is not really working trough facebook 
  everything is so complicated in your company and unorganised
  i just want to quit my contract

I DONT RECOMMEND THIS COMPANY TO ANY EXPAT IN PORTUGAL

AVOID THIS COMPANY

This is idiotic! 

Why anyone is calling me to take my contract cancelation?

Two weeks (14 days!!!! asking you to call me!!!) 

no one can call me to take my termination?

Writing private messages - “someone will call you “ is just making whole thing worse 

Hello @Pawel Gacek,

We apologize sorry for the situation. 

We’re following this matter and will reply to your message as soon as possible. 

Thank you for your understanding