Cancel contract

In December 2021 I sent a form asking to cancel my contract with NOS for my landline and internet. I have received 2 telephone calls confirming that the contract would be cancelled on 31 January 2022. This was confirmed at a visit to the NOS shop in Faro where they took another copy of my form requesting the cancellation of contract. Both the  landline and internet have not been in operation since December and I have now received a bill for February! I will not be paying this bill since I cannot be cut off from a non working line!

Hello,

On Friday 04/03/2022 I subscribed to an Internet offer that wasn’t the product required.

I asked for an offer with the fiber internet, instead I received a router with a sim and due to the disadvantageous location I need a cable connection.

I went to the NOS shop where I purchased it, but the operator didn’t want to cancel the contract even if I stated that we had a misunderstanding caused by the language barrier.

At this point I haven’t received the contract by mail, I don’t know what offer I signed for, but I just know that to close the contract I need to pay 500 euro and it is a shame because I wasn’t aware of this huge fee.

I kindly ask to take my request into consideration.

Enrico

Hello @Enrico,

We apologize for the situation. We’ll help you with this matter.

Please send us a private message to the @Fórum profile, with your NOS costumer number. 

Thank you

Absolutely right, I have been dealing with them for 2 weeks for a termination and nobody can handle it...

Hi Kiril, how did it go? It is a nightmare to deal with them. I am trying to cancel the contract myself and no way!

Hello, I do not speak Portugese. Since over 2 weeks I am trying to cancel my contract with NOS (after 1 year, beeing aware of the financial consequences). I have filled a resignation in NOS Loja Chiado in Lisbon on 18.05.2022, somone was supposed to call me to finalize it and schedule the pick up date for the equipment (but noone did). I have called the customer service but the only people speaking english there have no power to cancel it (in contract dept. noone seems to be speaking english (in oposite to the moment when I was signing the contract).   It took me several calls to get informed how to cancell it, now speaking with over 5 consultants not beeing able to help to dinalize the process. Is it really that difficult to do it? (soon I am resigning from my bank account in Portugal (as moving to another country, so there will be no way of settling)). Please contact me asap (I have left my foreign phone number there (i do not have Portugese phone number anymore). I really must say I have never had such a bad customer service experiance.

Hello @ANNA.OK.,

We apologize for the situation you describe. 

Thank you for reaching out. We’ll assist you in this matter. 

Please send us a private message with your NOS costumer number or NIF of the contract, to the @Fórum profile.

Thank you

My contract was finished last month and after my internet is going down may be nos are not interested to continue them service i already registered complained vai phone but nobody reply or your technical team didn't try to contact me for resolved my issue better i cancelled my contract it's already finished and start another service.

Thanks a lot for your bad service.

Nif. ********

Hello @Jatin dasharathbhai patel,

We’re sorry to hear you’re having troubles with the internet service. Pease allow us to help.

Please send us a private message to the @Fórum profile with your NOS Costumer Number.

Thank you

Where do i find the form on your website to cancel my contract?