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Cancel contract

Forum|Forum|7 years ago
January 21, 2019
307 comentários
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I am trying to cancel my contract with NOS due to moving away to a new country. I mentioned this in the shop and later that day i received a call. My portuguese is not great but i can follow a normal conversation. They told me that moving away is not a valid reason to cancell the contract and i should tell them who will move into the house so they can change the contract to their name. I have no idea who the next renter will be and when the landlord will find something, I just want to cancell the contract. How is moving away not a valid reason to cancell the contract???

Melhor resposta por Tiago C.

Hi @Armin Schweighofer, welcome to Fórum NOS.

We want to help you but, since it's a question regarding your service, we suggest that you call us. Check the available support lines here.

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E

Eliyahu Levi

Kilobyte

Good Morning Joao,

I sent you but no feedback/

Can we communictae on WhetsApp? My number is: +***************

Tanks a lot

Eli

João H.

Gestor da comunidade

Hello @Eliyahu Levi,

We replied to your private message. Please check your inbox.

Private information has been removed from your comment for your protection.

Thank you

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.

E

Eliyahu Levi

Kilobyte

Hi Joao,

I got a message from Ines 6 hours ago.

Still waiting to get assitance.

Why it’s so difficult to call me or write on WhatsApp

Best Regards

Eli

M

M Mendes

Byte

Oh boy. they are really putting it to you. A couple of points. Do you have any documentation after handing over the cancellation at the shop? A receipt? If they have been at your place many times, have the appointments been in writing or SMS? I say this, because probably you will need a lawyer. You need to send a written registered (with proof of receipt signature) to the NOS main office, describing your points and your proof. If your facts are correct and provable, then tell them in the letter that if they do not respond within 14 days in writing, you will contact a lawyer and that they will be responsible for the costs. I know of a very good lady lawyer in Vilamoura/Almancil who I have used for something like this and she really kicked some butt and got fast results! I hope NOS reacts to your letter, but I figure they wont. Another thing, in Portugal and Europe there are complaint books you can use, they are taken very seriously, I have also had success once with this. Every portuguese company is required to link this on their website somewhere, it is called Livro de Reclamações. There are many english speaking websites that explain how this works, just google it. Hope this helps, I would love to be kept in the loop on this, I am currently doing a recommendation website (and no recommendations also) for stuff like this and am always looking for new info. Thanks, Steve

Hi Steve, please a can you send me the details of your lawyer in Vilamoura? Cheers

E

Eliyahu Levi

Kilobyte

Hi Joao,

Until now nobody solved my modest request to stop one of my 2 contracts with NOS.

I’m trying for almost one month. The fact that I’m right now outside Porugal is not an excuse!

Best Regards

Eli

João H.

Gestor da comunidade

Hello @Eliyahu Levi,

We deeply apologize about the delay on solving your request.

More information about this matter has been sent thought private message.

Thank you for your understanding

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.

E

EANNA OCOCHLAIN

Kilobyte

I am driven absolutely insane trying to cancel with this terrible company who are clearly being obstructive and abusing their customers by making it extremely difficult to cancel..I am at the point now where my only apparent solution is cancel my direct debit and file a court case against them for their low dishonest practices which will surely be seen as illegal in the European courts if that how far they want to carry on their nonsense

João H.

Gestor da comunidade

Hello @EANNA OCOCHLAIN,

We apologize for the trouble. We’ll assist you.

Please send us a private message to the @Fórum profile, with your costumer number.

Thank you

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.

E

EANNA OCOCHLAIN

Kilobyte

Hi @Marina Ljubenovic, welcome to Fórum NOS.

We want to help you but, since it's a question regarding your service, we suggest that you call us. Check the available support lines here.

Disgraceful company....shame shame shame. I will go on every expat Facebook website etc to warn all never get involved with NOS.... dispicable.....stinks of corruption

João H.

Gestor da comunidade

Hello @EANNA OCOCHLAIN,

We are sorry you feel that way.

If there is anything we can help with please let us know.

Thank you.

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.

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