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Armin Schweighofer
Bit
January 21, 2019
Respondido

Cancel contract

I am trying to cancel my contract with NOS due to moving away to a new country. I mentioned this in the shop and later that day i received a call. My portuguese is not great but i can follow a normal conversation. They told me that moving away is not a valid reason to cancell the contract and i should tell them who will move into the house so they can change the contract to their name. I have no idea who the next renter will be and when the landlord will find something, I just want to cancell the contract. How is moving away not a valid reason to cancell the contract???
    Melhor resposta por Tiago C.
    Hi @Armin Schweighofer, welcome to Fórum NOS.

    We want to help you but, since it's a question regarding your service, we suggest that you call us. Check the available support lines here.

    307 Comentários

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    Inês B.
    Inês B.Moderador
    Moderador
    January 3, 2022

    Hi @Oliver Stevens,

    We’ll reply to your last message as soon as possible.

    Thank you

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários.
      Inês B.
      Inês B.Moderador
      Moderador
      January 3, 2022

      Hi @ROSS MICHAEL MCBENNETT,

      We want to help you. Please send us a message to @Fórum profile with your client number and phone number.

      Thank you

      Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários.
      Oliver Stevens
      Kilobyte
      January 4, 2022

      I had high hopes that you would come back with some new information, such as communicating with the store who has taken all of my hardware back - but yet again its about ID….which I already verified at the store.

      I am assuming this will go to a claims court and my lawyer will verify my ID with you and NOS can pay me for the legal fees.

      Oliver Stevens
      Kilobyte
      January 4, 2022

      I forgot to mention. Close to 100 new foreign residents moved to the area that is covered by the support group that I am a part of. A newsletter will be released for the new year and based on the three months of contractual abuse by NOS I will be submitting my comments to advise any of the newcomers to sign any contract with NOS.
       

      Inês B.
      Inês B.Moderador
      Moderador
      January 5, 2022

      @Oliver Stevens,

      We’re going to reply to your message as soon as possible.

      Thank you

      Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários.
      Oliver Stevens
      Kilobyte
      January 6, 2022

      This issue appears to be resolved now. Thank you Inês B. for the attention to the issue.

        Eliyahu Levi
        Kilobyte
        January 21, 2022

        Good Morning,

         

        I’m not right now in Portugal. To reach you on the phone it’s not possible. 

        I’ve a two contracts. My client no. is C********.

        The tenants decided on another company and when they came to one of your offices to return the equipment, they were told that only me can do it.

        I ask you please to cancel the the Ribamar contract from 1/1/22. I already stopped the payment of this address.

        Thank you in advance. Please answer to my e-mail.

        Best Regards 

        Eliyahu Levi

         

        João H.
        João H.Gestor da comunidade
        Gestor da comunidade
        January 24, 2022

        Hello @Eliyahu Levi,

        Thank you for your message. We’ll assist you.

        Please send us a private message to the @Fórum profile with your costumer number.

        Thank you 

        Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
        Eliyahu Levi
        Kilobyte
        January 24, 2022

        Hello Joao,

        Thank you for trying to assit me. 

        I’ve two contrat with NOS. My client no. is- C*********.

        The Ribamar contract should be cancelled from 1/1/22.

        Thank in advance

        Eli Levi

        João H.
        João H.Gestor da comunidade
        Gestor da comunidade
        January 24, 2022

        Hello @Eliyahu Levi,

        Please send us your information through private message to the @Fórum profile.

        To send a private message to the @Fórum profile, just click here.

        Thank you

        Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
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