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Armin Schweighofer
Bit
jan. 21, 2019 8:04 da tarde UTC
Respondido

Cancel contract

I am trying to cancel my contract with NOS due to moving away to a new country. I mentioned this in the shop and later that day i received a call. My portuguese is not great but i can follow a normal conversation. They told me that moving away is not a valid reason to cancell the contract and i should tell them who will move into the house so they can change the contract to their name. I have no idea who the next renter will be and when the landlord will find something, I just want to cancell the contract. How is moving away not a valid reason to cancell the contract???
    Tiago C.
    Tiago C.Resposta
    Moderador
    jan. 22, 2019 12:12 da tarde UTC
    Hi @Armin Schweighofer, welcome to Fórum NOS.

    We want to help you but, since it's a question regarding your service, we suggest that you call us. Check the available support lines here.
    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários.
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    Inês B.
    Inês B.Moderador
    Moderador
    jan. 3, 2022 12:39 da tarde UTC

    Hi @Oliver Stevens,

    We’ll reply to your last message as soon as possible.

    Thank you

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários.
      Inês B.
      Inês B.Moderador
      Moderador
      jan. 3, 2022 1:31 da tarde UTC

      Hi @ROSS MICHAEL MCBENNETT,

      We want to help you. Please send us a message to @Fórum profile with your client number and phone number.

      Thank you

      Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários.
      Oliver Stevens
      Kilobyte
      jan. 4, 2022 4:36 da tarde UTC

      I had high hopes that you would come back with some new information, such as communicating with the store who has taken all of my hardware back - but yet again its about ID….which I already verified at the store.

      I am assuming this will go to a claims court and my lawyer will verify my ID with you and NOS can pay me for the legal fees.

      Oliver Stevens
      Kilobyte
      jan. 4, 2022 6:14 da tarde UTC

      I forgot to mention. Close to 100 new foreign residents moved to the area that is covered by the support group that I am a part of. A newsletter will be released for the new year and based on the three months of contractual abuse by NOS I will be submitting my comments to advise any of the newcomers to sign any contract with NOS.
       

      Inês B.
      Inês B.Moderador
      Moderador
      jan. 5, 2022 11:24 da manhã UTC

      @Oliver Stevens,

      We’re going to reply to your message as soon as possible.

      Thank you

      Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários.
      Oliver Stevens
      Kilobyte
      jan. 6, 2022 10:49 da manhã UTC

      This issue appears to be resolved now. Thank you Inês B. for the attention to the issue.

        Eliyahu Levi
        Kilobyte
        jan. 21, 2022 9:10 da manhã UTC

        Good Morning,

         

        I’m not right now in Portugal. To reach you on the phone it’s not possible. 

        I’ve a two contracts. My client no. is C********.

        The tenants decided on another company and when they came to one of your offices to return the equipment, they were told that only me can do it.

        I ask you please to cancel the the Ribamar contract from 1/1/22. I already stopped the payment of this address.

        Thank you in advance. Please answer to my e-mail.

        Best Regards 

        Eliyahu Levi

         

        João H.
        João H.Gestor da comunidade
        Gestor da comunidade
        jan. 24, 2022 3:40 da tarde UTC

        Hello @Eliyahu Levi,

        Thank you for your message. We’ll assist you.

        Please send us a private message to the @Fórum profile with your costumer number.

        Thank you 

        Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
        Eliyahu Levi
        Kilobyte
        jan. 24, 2022 4:53 da tarde UTC

        Hello Joao,

        Thank you for trying to assit me. 

        I’ve two contrat with NOS. My client no. is- C*********.

        The Ribamar contract should be cancelled from 1/1/22.

        Thank in advance

        Eli Levi

        João H.
        João H.Gestor da comunidade
        Gestor da comunidade
        jan. 24, 2022 5:54 da tarde UTC

        Hello @Eliyahu Levi,

        Please send us your information through private message to the @Fórum profile.

        To send a private message to the @Fórum profile, just click here.

        Thank you

        Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
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