I canceled my contract with your company over a month ago. I paid for December as the final month, in accordance with the contract terms. Yesterday, I returned all equipment to the Nos store. However, the app still shows an outstanding payment for January.
The store staff told me to contact the customer service center, but that has been an absolute nightmare. I’ve been repeatedly redirected from one person to another, wasting my time, only to have the call dropped and forced to start over.
Why should I have to jump through hoops to correct your mistake? This is unacceptable and one of the many reasons I want nothing more to do with your company.
I demand this issue be resolved immediately without further wasting my time. Fix this now, and ensure I receive confirmation that there are no further ch
arges.
