I booked a nos data SIM for Europe roaming with unlimited internet . I recently moved to Spain and the sim is not working. I tried to change networks but it still does not connect to any network. I speak only English . What should I do to fix the problem?
Melhor resposta por DanielS
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Good day
You plan is for hotspots or mobile?
If it is for mobile try connecting manually to these operators.
Good luck
I tried to connecting with these operators but it says forbidden. Is there any other way ?
It's a mobile data plan
There are several experiences sharing the same issue.
I advice you to send a private message to
Thank you
+5
Hello
Thank you for reaching out to us.
Have you contracted a Cellphone plan or mobile internet plan?
Thank you
Hello I have an unlimited internet plan for 15 days with European roaming
Hello I have an unlimited internet plan for 15 days with European roaming
Where did you read that the tariff has Unlimited Internet in Europe?
NOS Mobile Internet Cards do not have Roaming, prepaid and postpaid (invoice)
https://www.nos.pt/movel/tarifarios-net-movel/pos-pagos?accordionid=ui-id-1
(Condições da Oferta)
I tried to connecting with these operators but it says forbidden. Is there any other way ?
It's a mobile data plan
Hello
I asked if it was hotspot (device) or mobile data plan (mobile phone).
Please provide more details about your plan.
Thank you
+5
Hello
Thank you for your feedback.
Please let us know if you have any questions.
Thank you
Tried connecting to orange Movistar manually with no success
+5
Hello
Thank you for your message.
Please tell us what’s the situation you’re experiencing. What’s your tariff and in which country are you in at the moment.
Learn more about roaming here.
Thank you
No service in Spain for unlimited mobile plan purchased in Portugal prepaid for the month Kanguru Livre XL
No service in Spain for unlimited mobile plan purchased in Portugal prepaid for the month Kanguru Livre XL
Roaming
Estes tarifários não permitem a utilização em roaming.
https://www.nos.pt/movel/tarifarios-net-movel/pre-pagos?accordionid=ui-id-3
So the NOS store in OPorto sold me an incorrect SIM card to use outside of Portugal even though I requested 1 to take me throughout EU
+6
We are sorry for the situation but
The mobile internet tariff does not provide for internet traffic in Roaming, only mobile tariffs allow it.
Best Regards,
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