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Kilobyte
July 3, 2023
Respondido

roaming not working in spain

I booked a nos data SIM for Europe roaming with unlimited internet . I recently moved to Spain and the sim is not working. I tried to change networks but it still does not connect to any network. I speak only English . What should I do to fix the problem?

    Melhor resposta por DanielS

    No service in Spain for unlimited mobile plan purchased in Portugal prepaid for the month Kanguru Livre XL


    Roaming

    Estes tarifários não permitem a utilização em roaming.

     

    https://www.nos.pt/movel/tarifarios-net-movel/pre-pagos?accordionid=ui-id-3

    15 Comentários

    João H.
    Gestor da comunidade
    July 11, 2023

    Hello @Marshall Semeniuk,

    Thank you for your message. 

    Please tell us what’s the situation you’re experiencing. What’s your tariff and in which country are you in at the moment.

    Learn more about roaming here.

    Thank you 

     

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    Kilobyte
    July 11, 2023

    No service in Spain for unlimited mobile plan purchased in Portugal prepaid for the month Kanguru Livre XL

    DanielSResposta
    Zettabyte
    July 11, 2023

    No service in Spain for unlimited mobile plan purchased in Portugal prepaid for the month Kanguru Livre XL


    Roaming

    Estes tarifários não permitem a utilização em roaming.

     

    https://www.nos.pt/movel/tarifarios-net-movel/pre-pagos?accordionid=ui-id-3

    Kilobyte
    July 11, 2023

    So the NOS store in OPorto sold me an incorrect SIM card to use outside of Portugal even though I requested 1 to take me throughout EU

    Mário P.
    Gestor da comunidade
    July 12, 2023

    We are sorry for the situation but @DanielS was a good help, @Marshall Semeniuk 
    The mobile internet tariff does not provide for internet traffic in Roaming, only mobile tariffs allow it. 

    Best Regards, 

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários.