Service Cancellation Request
Dear Sir/Madame,
I had the opportunity to sign a contract with NOS, about 10 months ago. Upon my signature, I was advised by the representatives of NOS, named Tiago Lobo, In Colombo branch, that I would be allowed to cancel my contract without any problems or any charges since I am not a Portuguese citizen and I am not living permanently in Portugal. A few days ago, I had an family situation and I had to go back to Egypt, my country, I tried cancelling my contract at the branch of Colombo and they informed me that I would have to pay about 600 euros. Afterwards, I tried calling the hotline in order to cancel and they took my international number and email in order to call me back but it has not happened until now. I really need to cancel my contract without getting charged, as this is what the NOS agent told me when I signed the contract. I do not have the possibility of transferring the account to someone else. I am very disappointed with the services of NOS Customer Service who did not call me until now. my NIF is 2xxxxxxx. My international number is +xxxxxxxxxxxxx. I kindly ask for your assistance.
I had the opportunity to sign a contract with NOS, about 10 months ago. Upon my signature, I was advised by the representatives of NOS, named Tiago Lobo, In Colombo branch, that I would be allowed to cancel my contract without any problems or any charges since I am not a Portuguese citizen and I am not living permanently in Portugal. A few days ago, I had an family situation and I had to go back to Egypt, my country, I tried cancelling my contract at the branch of Colombo and they informed me that I would have to pay about 600 euros. Afterwards, I tried calling the hotline in order to cancel and they took my international number and email in order to call me back but it has not happened until now. I really need to cancel my contract without getting charged, as this is what the NOS agent told me when I signed the contract. I do not have the possibility of transferring the account to someone else. I am very disappointed with the services of NOS Customer Service who did not call me until now. my NIF is 2xxxxxxx. My international number is +xxxxxxxxxxxxx. I kindly ask for your assistance.
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