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prepaid


Olá a todos!

 

I hope somebody can help me in English since my Portuguese is not very good :) Desculpa!

 

I bought a NOS PREPAID simcard. The first month it was 5gb and 1500 minutes  (which was too much for me ). After almost 1 month  I received a messages that I had to upload minimum 16 euro before the 5th of august. I saw that this packages was only 10 euro for the first 4 months so I thought 10 euro should be enough.

 

I paid 16 euro and it changed my simcard in 500minutes and 1gb. Unfortunately the 1gb is not enough for me and i would like to change the packages in to 500minutes 3gb (every month).

 

In area de cliente i can buy extra internet but it is 9,99 euro for 3 gb...when I click on gerir extra internet, I receive the message:  Não foi possível obter os limites extra de internet. Por favor tente mais tarde.

is it possible to change my simcard to ´like 3GB 500 sms´? or do i have to wait for another month?  I see that you can pay 17 € for this packages.

Kinds regards,

 

Annemijn :)

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5 Comentários

Ana P.
Forum|alt.badge.img+6
  • Moderador
  • 12824 comentários
  • 7 de agosto de 2021

Welcome to Fórum NOS @Annemijn

Let's help you!
Can you tell us what your rate plan is, please?

Thank you


  • Autor
  • Kilobyte
  • 2 comentários
  • 8 de agosto de 2021

Thank you Ana P!

 

my rate plan is 3GB and 500minutes for 17 euro every month


oTonyStark
Forum|alt.badge.img
  • Kilobyte
  • 1939 comentários
  • 8 de agosto de 2021

Hi, Is your tariff for shipments or invoice?


  • Autor
  • Kilobyte
  • 2 comentários
  • 9 de agosto de 2021

@oTonyStark  I don´t know if i understand you correctly, but it not for invoice. It´s prepaid


Ana P.
Forum|alt.badge.img+6
  • Moderador
  • 12824 comentários
  • 9 de agosto de 2021

Hello @Annemijn e @oTonyStark

@Annemijn, in order for us to be able to verify your situation, send us your customer number to the @Fórum by private message, please.

Thank you