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Kanguru Livre XL bank transfer

S

Hi,

I use a Kangaru Livre XL and my account was finish at 26 November. I made a bank transfer to NOS the same day, because my credit card was not working online and I sent the receipt of the bank transfer per mail. On the NOS website it says transfers will be done within 5 days, but my Internet is still not working. I tried to call but unfortunately I do not understand one word portuguese. Can somebody help?

Thank you.

Melhor resposta por Inês B.

Hi @Sebastian Weis,

We’re sorry for our late response.

Please send us a message with your client number, through @Fórum profile, so we can check what is happening with the Internet service.

Thank you

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    4 Comentários

    Inês B.
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    • Inês B.Moderador
    • Moderador
    • 7095 comentários
    • Resposta
    • 2 de dezembro de 2020

    Hi @Sebastian Weis,

    We’re sorry for our late response.

    Please send us a message with your client number, through @Fórum profile, so we can check what is happening with the Internet service.

    Thank you

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários.
    S
    1 pessoa gostou
    • S
      Sebastian Weis
    S
    • Sebastian Weis
    • Autor
    • Kilobyte
    • 2 comentários
    • 2 de dezembro de 2020

    Hello Inês,

    thank you very much for your answer! I think the problem already will be solved, I tried to call NOS again and reached a very friendly and helpful Lady, she tried very good to help me and forwarded everything.

    Thank you very much, obrigado. 

    S
    • Sebastian Weis
    • Autor
    • Kilobyte
    • 2 comentários
    • 2 de dezembro de 2020
    Inês B. escreveu:

    Hi @Sebastian Weis,

    We’re sorry for our late response.

    Please send us a message with your client number, through @Fórum profile, so we can check what is happening with the Internet service.

    Thank you

    Hello Inês,

    thank you very much for your answer! I think the problem already will be solved, I tried to call NOS again and reached a very friendly and helpful Lady, she tried very good to help me and forwarded everything.

    Thank you very much, obrigado. 

    Inês B.
    Forum|alt.badge.img+2
    • Inês B.Moderador
    • Moderador
    • 7095 comentários
    • 4 de dezembro de 2020

    @Sebastian Weis, if you need our help, we still available here and let us know.

    Thank you 

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários.
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