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I charged 30 euros for the WTF eSIM instead of 15 euros per moth for the 30GB. I tried to see the quantity charged and everything in the app but nothing appears. Could anyone tell me what can I do?.

 

Thank you 

7 Comentários

Jorge C
Super User
  • 8781 comentários
  • 3 de dezembro de 2023

Good afternoon @Xinyi Chen,

Please install the App WTF. After you can check according this procedure:

  1. Selecione “Saldo e Consumos
  2. Escolha “Consultar Histórico

Good luck


Mário P.
Forum|alt.badge.img+6
  • Gestor da comunidade
  • 30909 comentários
  • 3 de dezembro de 2023

Hello, 

@Jorge C gave good help, @Xinyi Chen,
Please tell us if the value was entered through the history. 
Best regards, 


  • Autor
  • Kilobyte
  • 2 comentários
  • 3 de dezembro de 2023
Mário P. escreveu:

Hello, 

@Jorge C gave good help, @Xinyi Chen,
Please tell us if the value was entered through the history. 
Best regards, 

I have downloaded the app but it does not shows the Saldo e Consumos neither Consultar Histórico. Also I would like to know what is gonna happen with the extra 15 euros charged?


Jorge C
Super User
  • 8781 comentários
  • 4 de dezembro de 2023
Xinyi Chen escreveu:
Mário P. escreveu:

Hello, 

@Jorge C gave good help, @Xinyi Chen,
Please tell us if the value was entered through the history. 
Best regards, 

I have downloaded the app but it does not shows the Saldo e Consumos neither Consultar Histórico. Also I would like to know what is gonna happen with the extra 15 euros charged?

 

It should be available in the App WTF, please double check.

Thank you

 


João H.
Forum|alt.badge.img+6
  • Gestor da comunidade
  • 31379 comentários
  • 5 de dezembro de 2023

Hello @Xinyi Chen,

Thank you for reaching out to us.

Please confirm that you have your number registered in the WTF APP.

You should be able to check your balance and all the available communication on “Saldo” on the “Zona” in menu:

Thank you


  • Autor
  • Kilobyte
  • 2 comentários
  • 5 de dezembro de 2023

My problem has been solved by the WTF team, thank you all for you help.


João H.
Forum|alt.badge.img+6
  • Gestor da comunidade
  • 31379 comentários
  • 6 de dezembro de 2023

Hello, @Xinyi Chen.

We're happy to hear that the situation has been resolved. 😊

If you have any further questions, please contact us. We're always here to help.

Thank you


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