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W

In English, sorry, but still can express my frustrations better in English.

NOS was supposed to install fibre in my house August 24, no show that day. New appointment made for September 2, no show again. Now a new appointment is made for September 11.

In the meantime I tried to contact them to express my disappointment about their performance. After more than an hour I spoke with 6 people. Nobody could do anything. The last person wrote a complaint on my behalf and promised that I would receive a call within 24 hours. You guess, no call received.

There is no e-mail address for customer support or complaints. If my experience is symptomatic for the way NOS operates I can imagine why.

Please pray with me that NOS will show up coming Friday!

Obrigado

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    3 Comentários

    dxnog
    Super User
    Forum|alt.badge.img+4
    • dxnogSuper User
    • Super User
    • 2264 comentários
    • 8 de setembro de 2020
    Wewiiew escreveu:

    In English, sorry, but still can express my frustrations better in English.

    NOS was supposed to install fibre in my house August 24, no show that day. New appointment made for September 2, no show again. Now a new appointment is made for September 11.

    In the meantime I tried to contact them to express my disappointment about their performance. After more than an hour I spoke with 6 people. Nobody could do anything. The last person wrote a complaint on my behalf and promised that I would receive a call within 24 hours. You guess, no call received.

    There is no e-mail address for customer support or complaints. If my experience is symptomatic for the way NOS operates I can imagine why.

    Please pray with me that NOS will show up coming Friday!

    Obrigado

     

    If nonone shows friday go to this complaint book online : https://www.livroreclamacoes.pt/inicio

    They are obliged by law to reply so someone for NOS will contact you for sure

    W
    • Wewiiew
    • Autor
    • Byte
    • 1 comentário
    • 8 de setembro de 2020

    Muito obrigado pela sugestão 

    Ana P.
    Forum|alt.badge.img+6
    • Ana P.Moderador
    • Moderador
    • 12824 comentários
    • 9 de setembro de 2020

    Hello @Wewiiew e @dxnog, 

    @Wewiiew, we are sorry for any inconvenience caused.
    In order to be able to help you, we ask that you send us a private message with your NOS customer number or taxpayer number of the holder to the @Fórum, please. 

    Thank you 

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários.

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