NOS Help in ENGLISH

Hello,

Thank you for your feedback @DERRICK ROACH.

We did not receive your private message in the @Fórum profile.

In order for us to be able to assist in this matter, please send us a private message to the @Fórum profile with you NOS Costumer number.

Thank you 

Oh, sorry! I sent a DM to @Mário P.  I will send it to @Fórum . Thx.

Hello @DERRICK ROACH,

Thank you for your feedback. 

Since the @Fórum profile is managed by all the moderation team, though that channel we can guarantee a quicker response. 🙂

We’ve received your private message and will reply to it as soon as possible. 

Thank you for your understanding. 

Ola. I used the NOS App to check hwo much my cancellation fees will be if I were to cancel my phones and I saw that it said ‘Not applicable’. Does that mean my contract period has ended and I can cancel without any fees?

When I check on the NOS website by logging into my account, there it shows a date and amount. Which is correct?

Thanks,

Derrick.

Hello @DERRICK ROACH,

Thank you for reaching out to us.

Yes, the “Not applicable” means you don't have any loyalty period remaining on the contract.

Let us know if you have any further questions. 

Thank you

Thanks, but as I mentioned, the website says something else from what the App says. Which is correct?

Hello @DERRICK ROACH,

Thank you for your feedback on this.

So as we can analyse this matter please send us a private message to the @Fórum profile with your NOS Costumer Number.

Thank you