NOS Help in ENGLISH

Before I do that I just want to know if there are cancelling charges (penalties). Would you mind answering that? Thanks. 

In order to answer your question specifically, we need to consult your customer account, @DERRICK ROACH 
But we can say that there is only penalty if you are terminating within the period of permanence. 

The message with your data must be addressed to the profile @Fórum. 
Best regards,

I sent you the info.

If you have account on NOS APP you have this screens:

"Visão geral"

"Dados de conta"

In this case the period ended, if you see a date and value its what you have to pay if you cancel "now".

@Fórum A translator is not to expensive, maybe a good thing to do.

I managed, with great difficulty, to reach the screen you showed, but the amount shown is for cancellation of all phone lines. I only want to cancel one of them. How do I know what I will have to pay for that?

Thanks,

Derrick.

Hello @DERRICK ROACH,

Go to a webpage written in another language. On the right of the address bar, click Translate . Click on your preferred language. Chrome will translate your current webpage.

Thank you

@Jorge C You really think that should be the custumer to use an external translator and not the NOS that should have an english version??

My primary and only focus is to help customers here now.

@Jorge C Your suggestion works for the Browser, but I was referring to the APP. The App has no such option and I agree with @Utilizador123456 , the customer shouldn’t have to do the translation. Your app should provide an English version, since you have a lot of Enlish speaking customers.

Thanks for the suggestion this could probably happen in the future, only time will tell 😊

In the meantime, if you want to resolve any issues, I advise you to use Web Support.

Thank you