NOS Help in ENGLISH

Hi @Elbe Saayman Guimaraes,

You’re in the right place. 😃

What can we help you with?

Good day Diago

I have now been trying for almost 2 months to be able to use my nostv.  I have been on the phone with 5 different people today, and they will call me back, however when i get a call back no one can speak in English.  I cannot record or delete.  What is the point if you cant use the service 

It has been very frustrating, being on the phone for so long then they put the phone down.  I just received a call at 4.19 today again, but all in Portuguese, so could not understand then they put the phone down.  They could sell me an extra product today in English, but no help on our TV.

So for months we pay for someting we dont have.

@Elbe Saayman Guimaraes,

Thank you for the info. I’m sorry that you’re dealing with some setbacks. 😕

You’re referring to the NOS TV APP? 

What happens when you try to access? And what devices are you using to do so? 

good day, this is been going on for 2 months now.  i can not record or delete any series on the nosTV.  what is the point of paying for something and you cant use it.

i have been on the phone to 10 different people and they will all put the call to someone else and then they just put the phone down.  i think it is time to change to another company as NOS does not care about foreign customers for business.

@Elbe Saayman Guimaraes,

Can you name the programs/tv shows you’re trying to record? 

To delete a recording you need to select “Gerir gravação” and “Eliminar gravação”. Are those the steps you’ve followed?

Hello @Elbe Saayman Guimaraes,

Thank you for reaching out to us We’ll assist you in this matter.

@Diogo S. gave a good help regarding this topic.

Please tell us what device are you using. Does any error occur when you try recording or manage a series through the NOS TV APP? 

Thank you 

Are there any plans to add English to the NOS app?

Hello, @DERRICK ROACH. Welcome to the NOS Forum. 😊

At the moment, we don't have any updates yet. If it comes up, we will share it in the usual means.

If you have more questions, let us know. We’re available to help you.

Best regards

I have 3 numbers. Would there be a penalty to pay if I cancel 1 of the numbers?

Good afternoon, @DERRICK ROACH,

Send your NOS costumer account number, through private message, please, and the number that you want to cancel. 

Best regards