Hi team,
I recently travelled to China and when I turned on my phone on the airport I received the SMS saying I have reached the data limit of 61.5 Euros. I took the sim card out and used my Chinese phone card all the time and I never used my WTF card in China ( the card doesn’t work there anyways) now in the system is saying that my bill for next month is 76 euros instead of 14, please correct this bill as I never used the card in China.
Melhor resposta por Rafaela F.
Hello
All communications made while roaming are the responsibility of international operators, and NOS is subject to the information provided by the operators to which the device connected. Therefore, the amount charged is due.
We suggest that you check the communication details through my NOS. Learn how to do this at:
If you do not wish to use roaming, it is necessary to request its blocking in advance, or disable this option in your device settings before arriving in the destination country.
Learn more about roaming on the NOS website.
Talk to us if you have more questions. We are always here to help.
Thank you
+2You received an sms which means that you were using roaming there, with the card inserted on the phone. So the bill is correct
+1Hello
All communications made while roaming are the responsibility of international operators, and NOS is subject to the information provided by the operators to which the device connected. Therefore, the amount charged is due.
We suggest that you check the communication details through my NOS. Learn how to do this at:
If you do not wish to use roaming, it is necessary to request its blocking in advance, or disable this option in your device settings before arriving in the destination country.
Learn more about roaming on the NOS website.
Talk to us if you have more questions. We are always here to help.
Thank you
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