Good afternoon ​@Peter Hundermark, 

I suggest you detail your type of contract and check the available data on the App my NOS. 

Como consultar os saldos e consumos de telemóvel na my NOS | Forum NOS 

Thank you.

I have 10GB of roaming data available -- see screenshot.

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I have 10GB of roaming data available -- see screenshot.

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Contractual Roaming is active by default on tariffs paid on invoice if you have not requested the service to be blocked. 

Thank you.

Hello ​@Peter Hundermark,

Thank you for reaching ou to us.

Have you checked your smartphone settings to see if mobile data in roaming is active? 

Thank you

So the problem is now resolved -- my data raoming was blocked (by NOS) and has now been unblocked. I don't know whether NOS staff read these postings, but I will offer some feedback here anyway:

1. There is no way to see on the NOS app or website that my data roaming was blocked.Therefore it seems like any other error and leads to a lot of fruitless effort on my part to resolve.
2. It was not possible to call NOS about this class of problem over the weekend. Therefore it took from Friday evening (when I tried to start roaming) until Monday morning at 9h00 Portugal time (10h00 Amsterdam time) for me to be able to reach NOS by telephone. I don't think it is reasonable to not offer support for this at weekends.
3. The call centre operator said it was normal to block data roaming for a new account.However my account is not new and this is not the first time I have roamed -- I have in fact roamed successfully in the UK in July 2024 and in Netherlands in October  2024. The operator could not explain this.

All in all this has not been a good customer experience.

Good night ​@Peter Hundermark, 

Thank you for your feedback maybe some employees read this and it is not normal.