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Unable to receive SMS


Hello, I have ported from Lyca to NOS and the service was activated successfully. But now I'm facing problem of not receiving SMS. I have call technical customer care twice but they say we will call you and no one calls. I have visited nós lojas and they have tried changing sim in other mobile and as per system there is no problem. Can anyone suggest what to do next. Thanks 

Melhor resposta por Jorge C

Hello ​@Nabin Dhakal

To keep the number active with the rate you mention, simply make a monthly paid communication or top-up. If you do not do this, €1.20 will be taken from your balance.

You can consult all the information through the NOS Website

Thank you.

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10 Comentários

João H.
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  • Gestor da comunidade
  • 28839 comentários
  • 31 de janeiro de 2023

Hello @Yakub Mamsa,

Thank you for reaching out to us. We’ll assist on solving this matter.

Please send us a private message with the phone number in which you’re having trouble.

Thank you 


  • Kilobyte
  • 2 comentários
  • 21 de fevereiro de 2024

Hello my name is Gurmeet singh I am ported on layka to nos and service is active waited properly and but now I face same problem I don’t receive any messages in my phone I go nos office and the are confused . 


João H.
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  • Gestor da comunidade
  • 28839 comentários
  • 21 de fevereiro de 2024

Hello @Gurmeet singh

Thank you for reaching out to us.

Did you get a new SIM card? 

What tariff plan did you choose for your service? 

Thank you 


  • Kilobyte
  • 2 comentários
  • 21 de fevereiro de 2024

Yes he give me nos SIM card and I have 28 unlimited pack WiFi   with SIM card calling and 1 go data that sim I plan for port sim use and but I not receive msg . But send message is done not received messages that problem thank you my number is 92*******


João H.
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  • Gestor da comunidade
  • 28839 comentários
  • 22 de fevereiro de 2024

Hello @Gurmeet singh,

Thank you for your feedback. We’ll assist on analyzing this matter.

Please send us a private message to the @Fórum profile with the cellphone number.

Thank you


  • Kilobyte
  • 2 comentários
  • 31 de janeiro de 2025

Why I am not receiving sms to my phone? I have been receiving calls but just the problem with SMS 


Jorge C
Super User
  • Super User
  • 7763 comentários
  • 31 de janeiro de 2025

Hello ​@Nabin Dhakal

If you got a new service, especially eSIM please wait 48 hours. 

If that’s not the case please check for error messages in your messaging app. 

Thank you.


  • Kilobyte
  • 2 comentários
  • 31 de janeiro de 2025
Jorge C escreveu:

Hello ​@Nabin Dhakal

If you got a new service, especially eSIM please wait 48 hours. 

If that’s not the case please check for error messages in your messaging app. 

Thank you.

Not a new service and not a eSim, it is prepaid NOS sim, I have not recharged it since 2 months and now I am not receiving messages sent to me. I even tried through my friends number and it appears that I am receiving calls but not the text message..


Jorge C
Super User
  • Super User
  • 7763 comentários
  • Resposta
  • 2 de fevereiro de 2025

Hello ​@Nabin Dhakal

To keep the number active with the rate you mention, simply make a monthly paid communication or top-up. If you do not do this, €1.20 will be taken from your balance.

You can consult all the information through the NOS Website

Thank you.


João H.
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  • Gestor da comunidade
  • 28839 comentários
  • 3 de fevereiro de 2025

Hello ​@Nabin Dhakal,

Thank you for reaching out to us. ​@Jorge C shared a good help regarding this matter.

Please confirm if you made any paid communications, or if you have balance on your number. 

Thank you


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