Hello @Yakub Mamsa,

Thank you for reaching out to us. We’ll assist on solving this matter.

Please send us a private message with the phone number in which you’re having trouble.

Thank you 

Hello my name is Gurmeet singh I am ported on layka to nos and service is active waited properly and but now I face same problem I don’t receive any messages in my phone I go nos office and the are confused . 

Hello @Gurmeet singh, 

Thank you for reaching out to us.

Did you get a new SIM card? 

What tariff plan did you choose for your service? 

Thank you 

Yes he give me nos SIM card and I have 28 unlimited pack WiFi   with SIM card calling and 1 go data that sim I plan for port sim use and but I not receive msg . But send message is done not received messages that problem thank you my number is 92*******

Hello @Gurmeet singh,

Thank you for your feedback. We’ll assist on analyzing this matter.

Please send us a private message to the @Fórum profile with the cellphone number.

Thank you

Why I am not receiving sms to my phone? I have been receiving calls but just the problem with SMS 

Hello ​@Nabin Dhakal, 

If you got a new service, especially eSIM please wait 48 hours. 

If that’s not the case please check for error messages in your messaging app. 

Thank you.

Not a new service and not a eSim, it is prepaid NOS sim, I have not recharged it since 2 months and now I am not receiving messages sent to me. I even tried through my friends number and it appears that I am receiving calls but not the text message..

Hello ​@Nabin Dhakal, 

To keep the number active with the rate you mention, simply make a monthly paid communication or top-up. If you do not do this, €1.20 will be taken from your balance.

You can consult all the information through the NOS Website. 

Thank you.

Hello ​@Nabin Dhakal,

Thank you for reaching out to us. ​@Jorge C shared a good help regarding this matter.

Please confirm if you made any paid communications, or if you have balance on your number. 

Thank you