Hello, I have ported from Lyca to NOS and the service was activated successfully. But now I'm facing problem of not receiving SMS. I have call technical customer care twice but they say we will call you and no one calls. I have visited nós lojas and they have tried changing sim in other mobile and as per system there is no problem. Can anyone suggest what to do next. Thanks
Respondido
Unable to receive SMS
Melhor resposta por Jorge C
Hello
To keep the number active with the rate you mention, simply make a monthly paid communication or top-up. If you do not do this, €1.20 will be taken from your balance.
You can consult all the information through the NOS Website.
Thank you.
+6- Gestor da comunidade
- 30160 comentários
Hello
Thank you for reaching out to us. We’ll assist on solving this matter.
Please send us a private message with the phone number in which you’re having trouble.
Thank you
Hello my name is Gurmeet singh I am ported on layka to nos and service is active waited properly and but now I face same problem I don’t receive any messages in my phone I go nos office and the are confused .
+6- Gestor da comunidade
- 30160 comentários
Hello
Thank you for reaching out to us.
Did you get a new SIM card?
What tariff plan did you choose for your service?
Thank you
Yes he give me nos SIM card and I have 28 unlimited pack WiFi with SIM card calling and 1 go data that sim I plan for port sim use and but I not receive msg . But send message is done not received messages that problem thank you my number is 92*******
+6- Gestor da comunidade
- 30160 comentários
Hello
Thank you for your feedback. We’ll assist on analyzing this matter.
Please send us a private message to the
Thank you
- 8427 comentários
Hello
If you got a new service, especially eSIM please wait 48 hours.
If that’s not the case please check for error messages in your messaging app.
Thank you.
Jorge C escreveu:
Hello
If you got a new service, especially eSIM please wait 48 hours.
If that’s not the case please check for error messages in your messaging app.
Thank you.
Not a new service and not a eSim, it is prepaid NOS sim, I have not recharged it since 2 months and now I am not receiving messages sent to me. I even tried through my friends number and it appears that I am receiving calls but not the text message..
- 8427 comentários
- Resposta
Hello
To keep the number active with the rate you mention, simply make a monthly paid communication or top-up. If you do not do this, €1.20 will be taken from your balance.
You can consult all the information through the NOS Website.
Thank you.
1 pessoa gostou
+6- Gestor da comunidade
- 30160 comentários
Hello
Thank you for reaching out to us.
Please confirm if you made any paid communications, or if you have balance on your number.
Thank you
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