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Yakub Mamsa
Bit
jan. 31, 2023 12:09 da manhã UTC
Respondido

Unable to receive SMS

Hello, I have ported from Lyca to NOS and the service was activated successfully. But now I'm facing problem of not receiving SMS. I have call technical customer care twice but they say we will call you and no one calls. I have visited nós lojas and they have tried changing sim in other mobile and as per system there is no problem. Can anyone suggest what to do next. Thanks 

Jorge C
Jorge CResposta
Super User
fev. 2, 2025 9:44 da tarde UTC

Hello ​@Nabin Dhakal, 

To keep the number active with the rate you mention, simply make a monthly paid communication or top-up. If you do not do this, €1.20 will be taken from your balance.

You can consult all the information through the NOS Website. 

Thank you.

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Vortex64
Byte
set. 4, 2025 10:13 da manhã UTC

I’ve been with NOS for years, but after porting my number, SMS stopped. Same as you - calls work, texts don’t.

While waiting for support to fix it, I used sms-verification-number.com for urgent verifications. Needed a number from a specific operator in Portugal, and they let me choose. Got a real NOS line, not VoIP.

Verified my Google account and a delivery app in one go. Paid only when the code arrived. If it hadn’t, I could’ve switched to another number for free.

A week later, my personal number started working again. No idea what they fixed, but at least I wasn’t stuck.

João H.
João H.Gestor da comunidade
Gestor da comunidade
set. 4, 2025 11:36 da manhã UTC

Hello ​@Vortex64,

Thank you for your message.

Please share with us any issues or questions you might have. We’re always available to assist.

Thank you

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