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Kilobyte
November 25, 2022
Pergunta

NOS mobile 5G tariff

  • November 25, 2022
  • 6 comentários
  • 62 visualizações

I am on a NOS Mobile 5GB tariff on my primary phone and Wi-Fi calling has stopped , even though it is activated on the phone. I wonder if the Tariff is not compatible with Wi-Fi calling . I have tried this PAYG sim which is in this  phone that I am messaging from and Wi-Fi calling activates. After months of trouble shooting I think that the Tariff is the problem. Please help as my primary number is very important so that the hospital can contact me as I live in a dead zone with no mobile signal. I don’t want to change the tariff until I am sure it’s the problem, otherwise I will have to commit to another two years of contact 😢🙏

    6 Comentários

    Mário P.
    Gestor da comunidade
    November 27, 2022

    Hello @Ronald William Hillard,

    We apologize for the delay in our response.
    Learn more about Wi-Fi Calling at 


    Discover also the equipment compatible with WiFi-Calling technology at NOS
    in: https://www.nos.pt/particulares/Documents/Equipamentos-compativeis-tecnologia-WiFi-Calling-NOS.pdf

    Thanks

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    Megabyte
    November 30, 2022

    Hi I know very well how to activate Wi-Fi calling. It is only this sim/tarrif  that will not allow it to activated this phone , if I put in a ‘woo’ sim card or my very expensive ‘ livres dia 2017’ SIM card my mobile phone connects to Wi-Fi calling immediately. But I need this number so that the hospitals and drs can call me when I am online  as I am waiting for confirmation of a liver transplant. Nos however refuses to accept it is their responsibility and continues to try calling me on on mobile phone when I have told them at least 100 times since June ‘ I DO NOT HAVE MOBILE SIGNAL’ in my house I have filed complaints I want to take this matter further to an arbitrator. Can anyone help. PLEASE . 

    João H.
    Gestor da comunidade
    December 3, 2022

    Hello @Susan Hillard,

    Thank you for your feedback regarding this issue.

    Please send us a private message to the @Fórum profile, with your cellphone number.

    Thank you

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    Megabyte
    December 7, 2022

    Can you tell me how to send a private message to @forum profile please, I can’t find the link 

    thank you

    Megabyte
    December 7, 2022

    I’ve just found how to do it, thank you

    João H.
    Gestor da comunidade
    December 8, 2022

    Hello @Susan Hillard,

    Thank you for your feedback.

    We’ve received your private message and will reply to it as soon as possible.

    Thank you 

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