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Help! My SIM card is locked and the store didn't give me the PIN/PUK codes. What should I do?

  • March 2, 2026
  • 1 comentário
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Hi everyone, I recently got a new SIM card, but the store employee forgot to give me the plastic card that has the PIN and PUK codes written on it. I currently only have the barcode of the SIM, and my line is locked.

Has anyone experienced this? Is there a way to get my PUK code using just the barcode, or what exact steps do I need to take to unlock my line? Thanks in advance for the help!

Melhor resposta por João H.

Hello ​@Tayyip Ekrem Özen,

Thank you for your feedback. Is it a physical SIM Card or an eSIM?

You can check the PIN and PUK in your my NOS area:

Thank you

1 Comentário

João H.
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  • Gestor da comunidade
  • Resposta
  • March 2, 2026

Hello ​@Tayyip Ekrem Özen,

Thank you for your feedback. Is it a physical SIM Card or an eSIM?

You can check the PIN and PUK in your my NOS area:

Thank you