I keep getting error messages on my mobile for “Client XXX esta sem servico (saldo negativo). My service is not negative and I have money on my account. I have gotten over 200+ text messages from NOS in the last 3 days.
I have the exact same problem and also have reported it here in the forum, hopefully someone will look into it because it’s so annoying!
Reputação 7
+5
- Gestor da comunidade
- 22579 comentários
-
26 September 2023
Hello,
Welcome to the NOS Forum and thank you for reaching out to us. 😊
We apologize for the situation you describe. Please, allow us to help you.
We will work to resolve the situation immediately. Just send us a private message to the
Thank you for your understanding
Thank you Joao, I have sent a message, hopefully they can fix it :)
Reputação 7
+5
- Gestor da comunidade
- 22579 comentários
-
26 September 2023
We've received your private message and will reply as soon as possible,
Thank you
It has now been 5 days of getting 300+ messages every single day!! Can you please help. My private messages are getting one reply every 24 hours asking for more information. I even called customer service today for 1 hour, got told I would get a call back and no answer.
Now my data service is not working even though I have available tariff.
I’ve been now around 12h without receiving those annoying messages, the only thing I think helped was turning off the voicemail service - you can do it in your settings on nos.pt or ask the customer service to do it for you, hope it works!
Reputação 7
+5
- Gestor da comunidade
- 22579 comentários
-
2 October 2023
Hello,
Thank you for your message
We’ve received your private message and will reply to it as soon as possible.
Thank you
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