Boa tarde, Eu gostaria de cancelar o meu contrato NOS efeito imediato Obrigado Numéro de cliente : ***********
Como ancelar contrato NOS?
Boa noite
Se precisa de ajuda para encontrar alternativas que possam ser melhores para si ou para prosseguir com o cancelamento, coloque o seu número aqui para falar connosco gratuitamente.
Estamos sempre disponíveis para si.
Obrigado
PS - Por favor remova os seus dados pessoais pois este Fórum é público.
Boa noite
Se precisa de ajuda para encontrar alternativas que possam ser melhores para si ou para prosseguir com o cancelamento, coloque o seu número aqui para falar connosco gratuitamente.
Estamos sempre disponíveis para si.
Obrigado
PS - Por favor remova os seus dados pessoais pois este Fórum é público.
Boa noite
um bem hajam
Thanks for the responses.
Unfortunately my Portuguese isn't the best, so I'll reply in English.
I have already sent a private message to @Fórum a couple of days ago, but have had no response as of yet. I put my client number, phone number and NIF in the message.
Could you please help?
Hello
Thank you for reaching out to us.
We’ve suppressed your costumer number to protect it.
Your request has been forwarded to a specialized NOS department.
You’ll be contacted as soon as possible. 🙂
Thank you
Obrigado
Thanks for the responses.
Unfortunately my Portuguese isn't the best, so I'll reply in English.
I have already sent a private message to @Fórum a couple of days ago, but have had no response as of yet. I put my client number, phone number and NIF in the message.
Could you please help?
Hello there
Use the link and fill the form field with your Portuguese phone number associated with your contract.
![](https://uploads-eu-west-1.insided.com/nos-pt/attachment/4110c986-672a-4a70-ba14-c79eac3e616a.png)
Best regards
Many thanks
So I'm expected to be called soon to discuss the cancellation?
The reason why I would like to leave NOS is that I'm living in France now and wish to change to a provider here instead.
I gave the link a go and was called by NOS. I spoke to someone in English who said I would be transferred to someone in the cancellations department, but no one responded.
I really need to cancel the contract because I'm no longer living in Portugal.
Hello
Thank you for your feedback,
Yes, you’ll be contacted to the phone number in your contract as soon as possible.
Please let us know if there’s anything else we can help with. 🙂
Thank you
Good morning all!
Update on my situation :
I received a call from NOS a couple days ago. The employee offered me a new contract, which I declined, and it seems that they took into account my cancellation, but I'm not entirely sure.
Again, my Portuguese isn't the best, but I understood that I would be contacted again at some point?
Can anyone tell me whether my cancellation has been taken into account or will I need to call again?
Thanks!
Yes, your order is still being processed,
Your order is registered under the number 000131972330
Best Regards,
Hello all!
I received a call regarding my contract cancellation.
I was told by Edgar that I need to write down a letter saying that I wish to cancel my contract and sign it, then send it to an address in Lisbon.
Is this the correct address ? Reneffa Levre
52121
Loja CTT
Sao Joao de Drito
1721-962
Lisboa
I have to say this is the most confusing and inconvenient process to cancel a phone contract I've ever seen.
NOS should change this process.
Hello
- The easiest way to cancel your service is to ask one specialist staff to call you free of charge .
- If you prefer, you can call +351 931 699 000 or 16990 and choose the Deactivation option .
- Alternatively, you can apply in person or by post:
- Gather the following documents:
- Termination of contract application form. This form must be signed by the person in whose name the contract is, and the signature must be the same as on your identification document;
- Photocopy of an identification document with signature . If you do not want to send a photocopy of the document, you can only send the termination form. In that case, your signature must be certified by a notary or a lawyer. Or, alternatively, you can go to a store and fill in the personal data confirmation form with your identification document.
- Documents can be:
- sent through the email form by selecting the option Send documents for contractual termination
- delivered to a NOS store
- sent by mail to Apartado 52111, EC Campo Grande, 1721-501 Lisbon
Maybe the team at the
Thank you
Hello
Thank you for reaching out to us.
Is you need further assistance please send us a private message to the
Thank you
Effectively, I'm back to square one now. I have to call NOS to ask them to cancel my contract. They'll call be back, and explain that I'll have to send them the documents - despite the fact that your post suggests I don't need to.
Any other operator I've used in the past, in the UK and in France, the contract has ended the day I've called them.
With NOS, you have to expect calls from NOS, sign documents and send it off.
I'll be calling Monday, and by God I hope this gets sorted.
We understand
But to proceed with the cancellation of the service it is necessary to formalize the request.
Best Regards,
Effectively, I'm back to square one now. I have to call NOS to ask them to cancel my contract. They'll call be back, and explain that I'll have to send them the documents - despite the fact that your post suggests I don't need to.
Any other operator I've used in the past, in the UK and in France, the contract has ended the day I've called them.
With NOS, you have to expect calls from NOS, sign documents and send it off.
I'll be calling Monday, and by God I hope this gets sorted.
You can send the scanned documents signed by that form:
https://www.nos.pt/content/dam/nos/assets/pdfs/NOS_Formulario_denuncia_contrato.pdf
If that dont work simply send it on the complaint book:
https://www.livroreclamacoes.pt/Inicio/
This one has an english version 🙃
Effectively, I'm back to square one now. I have to call NOS to ask them to cancel my contract. They'll call be back, and explain that I'll have to send them the documents - despite the fact that your post suggests I don't need to.
Any other operator I've used in the past, in the UK and in France, the contract has ended the day I've called them.
With NOS, you have to expect calls from NOS, sign documents and send it off.
I'll be calling Monday, and by God I hope this gets sorted.
You can send the scanned documents signed by that form:
https://www.nos.pt/content/dam/nos/assets/pdfs/NOS_Formulario_denuncia_contrato.pdf
If that dont work simply send it on the complaint book:
https://www.livroreclamacoes.pt/Inicio/
This one has an english version 🙃
Thank you, much appreciated
Do you have the NOS email I would need to send this form to? Or maybe a full address I might be able to send it by post to?
Thanks again!
Hello
Like I said above.
- Documents can be:
- sent through the email form by selecting the option Send documents for contractual termination
- delivered to a NOS store
- sent by mail to Apartado 52111, EC Campo Grande, 1721-501 Lisbon
Thank you
Right, but this is a completely different address to that which your colleague Edgar from NOS told me by phone. I've sent a handwritten letter to the address he gave me (which is what he asked for).
This whole process is extremely confusing, and I can't imagine how it is for those who don't have a basic level of Portuguese.
Right, but this is a completely different address to that which your colleague Edgar from NOS told me by phone. I've sent a handwritten letter to the address he gave me (which is what he asked for).
This whole process is extremely confusing, and I can't imagine how it is for those who don't have a basic level of Portuguese.
Hello
Please follow my comment.
Thank you
Hello
Thank you for reaching out to us. We’ll assist you on this matter.
Please send us a private message to the
Thank you
Absolutely no news regarding my cancellation.
I have send emails and letters to NOS, with no answer at all.
What is going on? It shouldn't be taking this long.
Hello.
We send a message informing you that the shutdown will take place on the 1st of May, which is the end date.
Best Regards,
Hello.
We send a message informing you that the shutdown will take place on the 1st of May, which is the end date.
Best Regards,
Hello Mário,
I have received yet another email from NOS saying I will be charged €30 by the 28th of May.
What is going on?
You told me my contract would be over by the 1st of May... Which seems to be the case as I can no longer make calls or use my network.
So why am I being charged €30 at the end of this month?
Please help
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