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Megabyte
April 5, 2023
Respondido

Como ancelar contrato NOS?

Boa tarde, Eu gostaria de cancelar o meu contrato NOS efeito imediato Obrigado Numéro de cliente : ***********

    Melhor resposta por Jorge C

    Hello @John S,

     

    1. The easiest way to cancel your service is to ask one specialist staff to call you free of charge .

     

    1. If you prefer, you can call +351 931 699 000 or 16990 and choose the Deactivation option .

     

    1. Alternatively, you can apply in person or by post:
    • Gather the following documents:
    • Termination of contract application form. This form must be signed by the person in whose name the contract is, and the signature must be the same as on your identification document;
    • Photocopy of an identification document with signature . If you do not want to send a photocopy of the document, you can only send the termination form. In that case, your signature must be certified by a notary or a lawyer. Or, alternatively, you can go to a store and fill in the personal data confirmation form with your identification document.
    • Documents can be:
    • sent through the email form by selecting the option  Send documents for contractual termination
    • delivered to a  NOS store
    • sent by mail to Apartado 52111, EC Campo Grande, 1721-501 Lisbon

     

    Maybe the team at the @Fórum can help you, they usually do 😊

     

    Thank you

     

    27 Comentários

    Jorge C
    Super User
    Super User
    April 18, 2023

    Right, but this is a completely different address to that which your colleague Edgar from NOS told me by phone. I've sent a handwritten letter to the address he gave me (which is what he asked for). 

     

    This whole process is extremely confusing, and I can't imagine how it is for those who don't have a basic level of Portuguese. 

     

    Hello @John S,

     

    Please follow my comment.

     

    Thank you

    João H.
    Gestor da comunidade
    April 18, 2023

    Hello @John S,

    Thank you for reaching out to us. We’ll assist you on this matter. 

    Please send us a private message to the @Fórum profile with you NOS Costumer Number.

    Thank you 

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
    John SAutor
    Megabyte
    April 29, 2023

    Absolutely no news regarding my cancellation. 

     

    I have send emails and letters to NOS, with no answer at all. 

     

    What is going on? It shouldn't be taking this long. 

    Mário P.
    Gestor da comunidade
    April 29, 2023

    Hello.

    We send a message informing you that the shutdown will take place on the 1st of May, which is the end date.

    Best Regards,

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários.
    John SAutor
    Megabyte
    May 9, 2023

    Hello.

    We send a message informing you that the shutdown will take place on the 1st of May, which is the end date.

    Best Regards,

    Hello Mário,

     

    I have received yet another email from NOS saying I will be charged €30 by the 28th of May. 

     

    What is going on?

     

    You told me my contract would be over by the 1st of May... Which seems to be the case as I can no longer make calls or use my network. 

     

    So why am I being charged €30 at the end of this month?

     

    Please help

    John SAutor
    Megabyte
    May 9, 2023

     

    João H.
    Gestor da comunidade
    May 9, 2023

    Hello @John S,

    Thank you for reaching out to us. 

    In order for us to be able do confirm this matter please send us a private message to the @Fórum profle.

    Thank you 

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.