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Fixed phone line not working


my alarm has detected the fixed line is missing and I have checked but have no dial tone on the fixed line, I tried to call NOS, but I cannot speak Portuguese, so dont know what option I have to use

Melhor resposta por Mário P.

The landline is only available on Line 1 of the NOS router, please ensure that the landline is connected with the telephone cable on both the landline and Line1 of the router, @Karen Michelle Whitaker

Best Regards, 

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4 Comentários

@Fórum 

 

my fixed phone line is not working. I dont speak Portuguese so I cant call, and the chat function that the chatbot uses is just automated AI

 


João H.
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  • Gestor da comunidade
  • 31639 comentários
  • 5 de agosto de 2024

Hello @Karen Michelle Whitaker,

Thank you for reaching out to us.

Please tell us if the service you have installed ins optical fiber or satellite. 

What is the internet router you have installed? 

Thank you 


i have fiber router with serial number ZBBBBB3C828339059

 

the fixed line port does not work on one of the ports, but it does on the other 

 


Mário P.
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  • Gestor da comunidade
  • 31055 comentários
  • Resposta
  • 9 de agosto de 2024

The landline is only available on Line 1 of the NOS router, please ensure that the landline is connected with the telephone cable on both the landline and Line1 of the router, @Karen Michelle Whitaker

Best Regards,