I switch to NOS after a telephone solicitation. My MEO contract was about to mature so I thought it was a good time to try the service that has a 5G cell tower 100 meters from my house. The cell service was phenomenal but the fiber was out for at least 10 hours a day, beginning in the morning. After struggling with service requests, I decided to terminate the contract and return to MEO, which worked well, but had poor cell service in my location. The internet was more critical for us as we still own a business in the US.
I terminated the contract with 14 days, as provided for by Portuguese law. They would not allow me to return the equipment at the retail location when I informed them of my cancellation. After 2 more attempts, I simply left it on the desk of Ines at the Lagos NOS location. I have a photo (time and date stamped) of the boxes on her desk, but she refused to be in the photo. I am back with MEO, but I still get NOS messages that cannot be responded to, so I hope this gets someone’s attention at NOS.
Has anyone experienced this level of frustration? What would be the best course of action as I can get nothing done at the retail location?
