Kilobyte

Pergunta

VPN disconnect continuously - How to resolve?

Forum|Forum|9 years ago
August 11, 2017
21 comentários
752 visualizações

hi there,
yesterday only i have taken new Internet, TV, Phone connection. When i connect my Official VPN from my laptop then Port is always closing after every 1 minute.

May i know how to resolve this issue?

Thanks

Jey

configurar

Mostrar respostas anteriores

C

C24XXXX201

Hi @Jey,

I’ve noticed that you’ve chosen one of the predefined options on the router, but I have it for me that it would be better to use a user-defined root instead, you know?
However, what I see as a possible problem is the fact that you have not defined the same port, ie you defined the following routing:
TCP Any> 3389
TCP Any> 259
TCP Any> 7020

1 °) I advise you to define all the routes from and to the same port, like this:
TCP 3389> 3389
TCP 259> 259
TCP 7020> 7020

2) Is it sufficient to forward only the TCP protocol? I advise you to also forward the UDP protocol:
TCP 3389> 3389
UDP 3389> 3389
TCP 259> 259
UDP 259> 259
TCP 7020> 7020
UPP 7020> 7020

And remember, this is just an example based on the ports indicated in your previous comment. Are you sure these are the ports and protocols that your VPN server uses?

Ser cliente NOS pode não ser fácil, mas a cada obstáculo superado ganha-se força para seguir em frente. Respeito por quem se propõem ajudar sem nada em troca... nem mesmo um obrigado;)

A

Anna Lebedeva

Kilobyte

Hello. I have connected in a new location in Braga (wi-fi router 5.0 ) to NOS. The previous flat had MEO and the my VPN connection worked fine, but now it's always "frozen" after some time and I need to restart it (on my devices) many times. It makes my work almost impossible.

Guimas

Super User

Hello. I have connected in a new location in Braga (wi-fi router 5.0 ) to NOS. The previous flat had MEO and the my VPN connection worked fine, but now it's always "frozen" after some time and I need to restart it (on my devices) many times. It makes my work almost impossible.

router v5 v1 or v2?

A

Anna Lebedeva

Kilobyte

Router 5.0_v2

A

Anna Lebedeva

Kilobyte

My husband tried to talk to 16990 support today. Their answer is - we don't see a problem, so there isn't one. They can't replace the router either. They offered to terminate the contract for penalty, although less than 14 days had passed. Awfully :frowning2:

oTonyStark

Kilobyte

Hello Anna, Have you tried sending messages to moderators?

A

Anna Lebedeva

Kilobyte

Hello Anna, Have you tried sending messages to moderators?

I’ve send message to @Fórum 2 days ago

A

Anna Lebedeva

Kilobyte

My husband and I had a long discussion about this situations with our friends yesterday.

A ChiaHub (aka Gigarouter) has a loss of packets periodically:

This is critical problem for many software that use UDP traffic, like VPN, some videocalls, games, etc. They are waiting for this packet and it is not there. So, freeze.

A

Anna Lebedeva

Kilobyte

And NO it is not a some kind of WiFi/Lan-level problem. This picture from PC connected directly to Gigarouter bridge-mode (4-port).

A

Anna Lebedeva

Kilobyte

https://forum.zwame.pt/threads/giga-router-hitron-5-0-v2.1051489/page-52#post-17057546

As far as I understand, it's a chipset problem.

Mostrar mais respostas