poor wifi

Hello ​@Carl miller, welcome to the NOS Forum. 😊

We appreciate your message and we’re sorry for the situation you’re experiencing.

We’re here to help. Could you please let us know whether your service is fibre or satellite?
Also, after restarting your equipment, does the issue persist?

Thank you

We cannot get fibre in our village. We were told it was coming 3 years ago but nothing. We have a 4g router which is probably years out of date. Surely there must be newer equipment that could offer a better solution.

Hello ​@Carl miller,

Please tell us the postcode of the location where the service is being used, so we can check what is happening.

Thank you

The postal code is 3270-029.

Hello ​@Carl miller,

Thank you for your message.

Please send us a private message to the ​@Fórum profile with your NIF.

Thank you 

Unfortunately I cannot send a private message as when I try the chat box will not let me enter any text. 

Hello ​@Carl miller,

To send us a private message, please make sure you are selecting the ​@Fórum profile.

Thank you

Good morning. Thanks for the reply. I have tried again but have the same result. The chat box will not let me type a response. Very frustrating. 

Hello ​@Carl miller,

Thank you for your feedback.

We did not replicate the issue you mentioned. Please try using a different browser.

Thank you 

Sorry but I can't send a private message. The chat box just will not allow me to enter any text. Is there no other way to do this.

no problem on private messages here. U trying to send to the ​@Fórum profile right? 

Try a different browser or device. The other solution is calling 16990.

um bem haja 

Hello ​@Carl miller,

Thank you for your feedback. We’re sorry to hear your having trouble with the messaging system.

​@Bruno Aleixo shared a good help. Please try using an anonymous chrome window on a different device.

Thank you

Thanks for the advice, I will try that. Can I ask why you would like me to send my NIF? 

Hello ​@Carl miller,

To look into the situation you mentioned, we need your NIF so we can access your customer file.

Thank you

Sorry but I still cannot send a private message. Is there any other way that you can access my account? You have my name and postal code? 

Hello ​@Carl miller,

We have not identified any restrictions affecting the sending of private messages to the ​@Fórum profile.
If the issue persists, please try using a different browser or try using an anonymous chrome window on a different device.

We need your NIF in order to assist you.
To ensure the protection of your personal data, please send it to us via private message.

Thank you