poor wifi

Hello ​@Carl miller, welcome to the NOS Forum. 😊

We appreciate your message and we’re sorry for the situation you’re experiencing.

We’re here to help. Could you please let us know whether your service is fibre or satellite?
Also, after restarting your equipment, does the issue persist?

Thank you

We cannot get fibre in our village. We were told it was coming 3 years ago but nothing. We have a 4g router which is probably years out of date. Surely there must be newer equipment that could offer a better solution.

Hello ​@Carl miller,

Please tell us the postcode of the location where the service is being used, so we can check what is happening.

Thank you

The postal code is 3270-029.

Hello ​@Carl miller,

Thank you for your message.

Please send us a private message to the ​@Fórum profile with your NIF.

Thank you 

Unfortunately I cannot send a private message as when I try the chat box will not let me enter any text. 

Hello ​@Carl miller,

To send us a private message, please make sure you are selecting the ​@Fórum profile.

Thank you

Good morning. Thanks for the reply. I have tried again but have the same result. The chat box will not let me type a response. Very frustrating. 

Hello ​@Carl miller,

Thank you for your feedback.

We did not replicate the issue you mentioned. Please try using a different browser.

Thank you 

Sorry but I can't send a private message. The chat box just will not allow me to enter any text. Is there no other way to do this.